Blog Posts

Servicing customers in the drive-thru lanes is paramount for many Quick Service Restaurant (QSR) and fast casual brands. In fact, for many brands, the large majority of their business comes through the drive-thru lanes, as much as 60-70%.  Creating and maintaining a booming drive-thru business is always top of mind for restaurants, but they need […]

What keeps customers coming back? A myriad of factors play into this: brand loyalty, product quality, competitive pricing, and so on. But in 2022, customers also expect a flawless omnichannel shopping experience. Whether you are using click and collect or buy online pick up in-store (BOPIS), customers expect the same personalized experience that they would

When discussing different solutions for a successful off-premise solution, location technology often comes into the conversation. Many don’t know that there are different kinds of location technology with different levels of accuracy.  What is a geofence? Simply put, a geofence is a virtual perimeter for a real-world geographic area (source). The geofence is a large

Online ordering is here to stay, but shoppers are not abandoning their favorite brick-and-mortar stores. Research shows that omnichannel shopping is rapidly growing, with about 60 to 70 percent of consumers researching and purchasing both in-store and online (source). Stores are juggling many hardships right now, including labor shortages and supply chain issues. Customer retention

It is no longer enough to simply offer curbside pickup; customers expect to save time and be offered the same level of service they would receive inside the store. A recent study conducted by Flybuy and Industry Dive found that customers are three times more likely to reorder if they wait less than two minutes

By Tim Judkins | Principal Engineer Android 12 Geofences won’t trigger on a pending event unless you ensure the pending event is not immutable. This was a detail that seemed to slip through the cracks and wasn’t updated in Google’s examples and docs (at least not yet!). Apps that target Android 12 (SDK31) must now

By Jeff Baskin | Chief Business Officer Four years ago you would have had a tough time finding a VP/Director of Off-Premise, VP/Director of Delivery Services, or even a Chief Digital Officer at many major retail brands. Now, individuals with these titles are pivotal to the success of every major retailer, grocer, and restaurant chain.

Why First-Arrived-First-Out (FAFO®) is the new way businesses are optimizing their labor, reducing waste, and driving customer retention. By Maie Lee    Article Summary BOPIS/BOPC started out as a necessity due to the pandemic. Then it became a lifestyle. Even as the world opens back up and people dine and shop in-person again, industry stats and

Why First-Arrived-First-Out (FAFO®) is the new way businesses are optimizing their labor, reducing waste, and driving customer retention.   By Maie Lee Article Summary Find an easy to use, permanent solution for labor shortage problems Ease the burden on your existing multi-tasking staff Reduce corrections and increase productivity with automated updates and notifications Provide excellent

By Toby Phimister Should brands continue to invest in technology to enhance their off-premise experience, even after the pandemic? Studies show that consumers across verticals overwhelmingly expect brands to continue offering curbside and in-store pickup long into the future, with a majority of restaurant consumers saying that pickup and delivery are now essential to the