Now live across all 450+ Potbelly locations, Flybuy is fully integrated into the brand’s digital ordering experience, delivering order ready-time estimates and status updates that keep pickup customers informed from order placement through handoff. This partnership marks a major milestone in Potbelly’s ongoing digital and loyalty transformation, designed to deliver convenience, personalization, and an exceptional experience for every guest and smoother operations for staff.

With over 450 locations currently implementing Flybuy, Potbelly is well-positioned to maintain its competitive edge in a sector where customer expectations are rapidly changing. From efficient off-premise ordering processes to real-time updates that foster customer loyalty, this integration encapsulates a broader trend towards merging digital capabilities with restaurant operations.

Five Guys has been adopting more technology to enhance its off-premise experience. In November, it was among the first chains to adopt a new Flybuy and Deliverect integration that allows for reduced wait times and a smoother guest experience for pickup and delivery.

Flybuy, the industry-leading AI-powered location engine that powers over 30,000 restaurants, retailers, and grocers worldwide, and Deliverect, the leading global food tech SaaS company, announce a new integration designed to streamline order updates and enhance the guest experience for restaurant brands worldwide.

The partnership is planned as a two‑way integration over subsequent phases, with Flybuy set to send customer event statuses such as "En Route," "Nearby," and "Arrived" back to Deliverect’s dashboard to provide end‑to‑end visibility across the order lifecycle. Early adopters include Five Guys International, which the partners cite as using the combined solution to enhance operational efficiency and guest experience; both companies describe the collaboration as intended to reduce crowding and friction and to support consistent service across direct and third‑party channels.

Five Guys International is adopting a new integration between Flybuy and Deliverect to improve order visibility and speed up service for customers and delivery drivers. The integration connects Deliverect’s real-time order management system with Flybuy’s pickup and delivery platform.

Five Guys International is leveraging an integration, created by Deliverect and Flybuy, to provide restaurants with smarter and faster handling of customer and delivery orders. Flybuy, a company specializing in AI-powered location technology, and Deliverect, a global food tech platform, have partnered to allow restaurants to receive real-time updates on both customer and third-party delivery orders. This visibility aims to reduce wait times and ensure food is prepared and handed off right when drivers or customers arrive.

Golden Corral enlisted Flybuy for an integrated system that would be easy for staff to use and result in fast consumer interactions. Flybuy’s technology aims to improve the order-ahead experience by pushing orders to the kitchen based on a customer’s location, time needed to make the food and the chosen pickup channel.

Flybuy’s tools give regional grocers like Food Lion more control over the customer experience, reducing reliance on third-party platforms like Instacart or DoorDash. Whether it leads to sustained growth or just plugs short-term gaps remains to be seen. For now, it’s a tactical move to keep pickup viable.

With Food Lion To Go, shoppers can conveniently place their grocery orders online or through the Food Lion app. Once an order is placed, Flybuy is aware of the customer journey as they make their way to the store for pickup, enabling store associates to prepare the order for a perfectly timed handoff upon arrival. By leveraging AI-powered insights, store teams receive accurate ETAs and arrival alerts, significantly improving the speed of service, which reduces wait times and ensures groceries are handed off fresh and fast.

Golden Corral enlisted Flybuy for an integrated system that would be easy for staff to use and result in fast consumer interactions. “We want to change the mentality of first-in first-out ordering, where the meal sits around until a consumer shows up, to first-arrive first-out,” said Marc Wallace, co-founder and CEO of Flybuy, in an interview. “Let’s not prepare orders until we know the customer is actually going to be arriving, so the food is fresh and hot. Location sharing is a key part of this. We ask consumers to opt-in, which operates in the background while using the app, and it helps the restaurant know when you are arriving."

This milestone completes the full-scale integration of Flybuy across all 1,650 Ahold Delhaize stores. As part of the Ahold Delhaize family, Food Lion joins sister banners – including Stop & Shop, The Giant Company, Giant Food and Hannaford – where Flybuy currently powers curbside operations. This collaboration brings real-time location tracking and operational efficiency to stores, creating a faster, seamless pickup experience for customers.