News Coverage
Flybuy Introduces AI-Driven Capacity Management Solution
Flybuy by Radius Networks, a leader in innovative restaurant technology solutions, today unveiled Flybuy Connect, an AI-driven capacity management solution. Flybuy Connect integrates restaurant and customer insights to accurately predict promise times, effectively eliminating wait times and delivering better customer experiences that build brand loyalty.
Read MoreFlybuy Introduces AI-Driven Capacity Management Solution
Flybuy by Radius Networks, a leader in innovative restaurant technology solutions, today unveiled Flybuy Connect, an AI-driven capacity management solution. Flybuy Connect integrates restaurant and customer insights to accurately predict promise times, effectively eliminating wait times and delivering better customer experiences that build brand loyalty.
Read MoreFlybuy Aims to Erase Restaurant Wait Times Via AI-Driven Solution
Flybuy Connect, a new AI-driven solution by Flybuy, aims to eliminate restaurant wait times and provide a more accurate handoff for drive-thru, pickup or delivery orders. The service uses both customer expectations and real-time kitchen information to deliver correct promise times and updates as they are happening.
Read MoreHow Firebirds Wood Fired Grill became a ‘rocket ship’
“Since we had an (off-premises) infrastructure in place, it allowed us to start messaging that program early and make it better – using tech like Flybuy so our staff knew when it was time to meet customers outside, things like that.
Read MoreHannaford looks to make pickup less costly and more convenient
Last May, Hannaford began working with technology provider Flybuy to let pickup customers transmit their location to the store as they travel to collect their orders. The system helps employees time order preparation activities so they can have goods ready for immediate handoff when shoppers arrive.
Read MoreOlo & Flybuy Stake Their Claim in Grocery
Olo and Flybuy, a location-based customer experience platform from Radius Networks, announced two new integrations, making Flybuy Pickup fully integrated into Olo Expo and Order Fire to help optimize and automate arrival times for in-store, curbside and drive-thru rapid service. The companies already have a partnership serving nearly three dozen brands.
Read MoreGenghis Grill Partners with Flybuy on Off-Premises Automation
The partnership with Flybuy allows Genghis Grill to receive real-time updates on customer arrivals, enabling them to prepare orders just in time for pickup. It has helped staff operate at a nearly perfect efficiency rate and wait times have decreased by 43%, which have drastically improved the overall guest experience.
Read MoreSonny’s BBQ Launches Flybuy and Koala Technologies
In July, Sonny's BBQ began piloting Flybuy technology in 19 restaurants. Initial results saw curbside check times improve by nearly two minutes, while speed of service complaints decreased by 19% over the same period compared to Sonny's BBQ locations not utilizing the technology. Pilot locations also had an improved order accuracy compared to other locations.
Read MoreSonny’s BBQ implements new tech to improve guest experience
In July, the Flybuy technology was trialled at 19 Sonny’s BBQ restaurants. It resulted in the improvement of kerbside check times by roughly two minutes. The company said that complaints about the speed of service also fell by 19% compared to locations that did not use the technology.
Read MoreSonny’s BBQ Implements Industry-Leading Customer Experience Technology
Sonny’s BBQ, the purpose-driven BBQ restaurant known for quality BBQ and spreading kindness in the communities they serve, announced today the launch of Flybuy and Koala technology across all of their locations to help improve the guest’s off-premise experience.
Read MoreFlybuy Partners with QSR Automations to Streamline Operations for Restaurants
The partnership will integrate the innovative machine learning technology by Flybuy with QSR Automations' acclaimed ConnectSmart® Kitchen (CSK) platform. Through this integration, restaurants will gain the ability to automatically receive real-time updates regarding customer arrivals.
Read MoreTeriyaki Madness growing footprint, investing in tech
Fueled by the momentum, Teriyaki Madness has also introduced Flybuy to enhance its advanced pickup, delivery and curbside programs. Integrated into its app, This technology is part of Teriyaki Madness's vision to be "Faster Than a Drive Thru" and to allow franchisees to improve the overall customer experience.
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