Cafe Rio goes digital! Cafe Rio Mexican Grill first launched its new store-of-the-future concept in 2021. Dubbed the Digital Café, it puts technology at the center of the consumer experience while reducing labor and hard costs. Featuring traditional drive-thru, curbside ordering with technology partner Flybuy, digital kiosk ordering, and mobile app ordering, this new concept puts power in the hands of the consumer to select their preferred ordering channel.

IHOP is launching virtual brands, which will roughly be in 1,000 locations within the next few months. Dine-in accounted for 75.4 percent of sales, while off-premises mixed 24.6 percent. Of the latter number, 15.3 percent was delivery and 9.3 percent was takeout. Off-premises average weekly sales per restaurant was roughly $8,900, still more than double pre-pandemic levels. The business was recently boosted by the implementation of Flybuy, a company that allows curbside customers to notify restaurants when they're in the parking lot.

Chipotle and DINE Brands speak about new technology and innovations at the Food on Demand conference. DINE is among the restaurants that have embraced virtual brands and increasing demand for off-premises dining options. The parent company of IHOP and Applebee's recently added Radius Network's Flybuy Pickup to help improve carside and in-restaurant pickup and delivery. Other tech additions include SYNQ3 for the call center; both solutions tackle clear pain points for the brand. Referring to Flybuy Pickup, Gladstone said, “You can’t manage what you don’t measure; now we can.”

DINE Brands rolled out Flybuy Pickup to help improve carside and in-restaurant pickup and delivery, which points back to the goal to to reduce guest and driver wait times. Referring to Flybuy Pickup, Gladstone said, "You can't manage what you don't measure; now we can."

Technology solution provider Radius Networks has launched the Flybuy Sustainability Program. The program is designed to help restaurants make their brand more eco-friendly through operational improvements using the Flybuy Platform to reduce waste and food loss, and minimize carbon emission from idling cars. With Flybuy, restaurants can minimize food spoilage and remakes by providing the tools to achieve a more efficient and eco-friendly operation.

Restaurants can leverage Flybuy to make their operations more eco-friendly through minimizing waste and food loss, and reducing carbon emission from idling cars.

Flybuy adds delivery driver location tracking to the platform. These new insights provide restaurants and retailers with complete visibility into the delivery driver’s journey for perfectly timed in-store, curbside and drive-thru handoffs. Flybuy’s strategic partner ecosystem in the delivery space has been transformative for brands, such as Applebee’s, IHOP, City BBQ, Primanti Brothers, Newks, and Pizza Patrón, as they keep up with off-premise order volume.

Flybuy, a curbside, in-store and pickup platform, has added new functionality allowing delivery driver location tracking. This comes through new, direct integrations with DoorDash, Uber Eats, Postmates, Point Pickup Technologies and others through Flybuy’s flexible API that allows any delivery provider to connect to its ecosystem.

Savvy restaurants are placing employees in the drive-thru lanes with tablets to help with line busting. Unfortunately, loyalty and offer redemption is manual and difficult to process even when there is direct contact with the staff. With Flybuy Drive Thru’s Face-to-Face capability, loyalty information can automatically be transmitted to the employee’s tablet for easy processing with minimal effort.

The Flybuy Platform has become vital to the ongoing success of restaurants, grocers, and retailers to create a flawless off-premise business. Flybuy Drive-Thru streamlines loyalty identification and offers redemption in the drive-thru lane. Recently, Flybuy added a Face-to-Face capability to service those restaurants who have dedicated staff members in the drive-thru line taking orders on a tablet.

Radius Networks launches a new, powerful drive-thru product, Flybuy Drive-Thru. Flybuy Drive-Thru helps restaurants and retailers increase throughput in the drive-thru lane and offer a more personalized, seamless experience for guests. Many venues are placing employees in the drive-thru lanes with tablets to help facilitate ordering. Unfortunately, loyalty and offer redemption is manual and difficult to process even when there is direct contact with the staff. With Flybuy Drive Thru’s Face-to-Face capability, loyalty information can automatically be transmitted to the employee’s tablet for easy processing with very little effort. Drive-thrus have not had an overhaul in decades, and it has been a priority for the Flybuy team to completely reshape today’s model with innovation and automation.

IHOP's curbside pickup program, powered by Flybuy, will remain "forever." Off-premise will be a big part of IHOP's business moving forward.