Flybuy’s new Marketing Suite transforms customer engagement by leveraging location and behavioral insights to deliver contextually relevant marketing at the perfect moment. With the potential to significantly increase engagement, loyalty usage, and conversion rates, Flybuy offers businesses a powerful way to supercharge their marketing strategy while providing an exceptional customer experience.

With Flybuy’s Marketing Suite, we’re changing the game by ensuring your messaging is delivered at the right time, in the right place, and with the right message. By leveraging Flybuy’s powerful location-based technology, businesses can connect with customers precisely when they are most likely to engage – all based on their location and stage in their journey.

Flybuy, the industry-leading AI-powered location engine that powers over 30,000 restaurants, retailers and grocers worldwide, is proud to announce the launch of Smart Fire, a cutting-edge technology that automates order firing to the kitchen or counter based on a customer’s location, make minutes, and pickup channel (in-store, curbside, or drive-thru). This technology is available to all restaurants through the vast Flybuy partner and integration ecosystem.

AI-powered location platform Flybuy has introduced Smart Fire technology to automate order management and preparation for restaurants.Smart Fire utilises advanced algorithms to automate the timing of order dispatch to the kitchen or counter, enhancing efficiency and customer satisfaction across in-store, kerbside and drive-through ordering.

The technology-driven approach at Saucy by KFC automates various aspects of the ordering process. Flybuy’s AI system automatically triggers kitchen orders based on the customer’s proximity to the store and their chosen pickup method, whether in-store, curbside, or drive-thru. This ensures that meals are prepared at the right time, maintaining freshness and improving overall service efficiency.

The chain has partnered with Flybuy to deploy various artificial intelligence technologies, including order-ahead pickup and the tech firm’s proprietary AI-enhanced location engine. This partnership will enhance the customer experience by ensuring quick order processing and high-quality food preparation.

KFC’s new concept store, Saucy by KFC, is digital-centric and leverages cutting-edge technology, aims to revolutionize the customer experience by incorporating Flybuy’s advanced order-ahead pickup capabilities and proprietary AI-enhanced location engine.

KFC will open a new concept dubbed Saucy by KFC in Orlando, Florida on Monday, according to a press release emailed to Restaurant Dive. The chain partnered with Flybuy to deploy various artificial intelligence technologies, including order-ahead pickup, and the tech firm’s proprietary AI-enhanced location engine, according to a press release from Flybuy emailed to Restaurant Dive.

District Taco is the first brand to participate in the Flybuy “Pickup for the Planet” program Pickup for the Planet will launch on Giving Tuesday, December 3rd, and will be available for all pickup orders made through the District Taco app or districttaco.com using Flybuy.

As they do with customer pickups, Stater Bros. store associates now receive accurate delivery driver estimated time of arrival and complete visibility into the delivery driver's progress to the store. The retailer also deploys Flybuy tools to prevent third-party delivery issues such as drivers entering staging areas and prematurely grabbing incomplete orders.

The two-year partnership of Southern California grocery store chain Stater Bros. Markets and omnichannel location platform Flybuy to optimize the food retailer’s third-party delivery operations has borne fruit: In that time, Stater Bros. has seen a 15% reduction in driver wait time, a 25% increase in order volume, and a 50% decrease in delivery driver walk-ins.

Flybuy Lookout uses a combination of machine learning and partner integrations to detect when any channel is paused or offline, sending timely reminders to restaurant managers to reactivate the system within a designated period of time or when the kitchen is no longer overwhelmed. Flybuy Lookout also uses machine learning to proactively detect ordering channels that may be experiencing an issue unbeknownst to the staff.