The technology-driven approach at Saucy by KFC automates various aspects of the ordering process. Flybuy’s AI system automatically triggers kitchen orders based on the customer’s proximity to the store and their chosen pickup method, whether in-store, curbside, or drive-thru. This ensures that meals are prepared at the right time, maintaining freshness and improving overall service efficiency.

The chain has partnered with Flybuy to deploy various artificial intelligence technologies, including order-ahead pickup and the tech firm’s proprietary AI-enhanced location engine. This partnership will enhance the customer experience by ensuring quick order processing and high-quality food preparation.

KFC’s new concept store, Saucy by KFC, is digital-centric and leverages cutting-edge technology, aims to revolutionize the customer experience by incorporating Flybuy’s advanced order-ahead pickup capabilities and proprietary AI-enhanced location engine.

KFC will open a new concept dubbed Saucy by KFC in Orlando, Florida on Monday, according to a press release emailed to Restaurant Dive. The chain partnered with Flybuy to deploy various artificial intelligence technologies, including order-ahead pickup, and the tech firm’s proprietary AI-enhanced location engine, according to a press release from Flybuy emailed to Restaurant Dive.

District Taco is the first brand to participate in the Flybuy “Pickup for the Planet” program Pickup for the Planet will launch on Giving Tuesday, December 3rd, and will be available for all pickup orders made through the District Taco app or districttaco.com using Flybuy.

As they do with customer pickups, Stater Bros. store associates now receive accurate delivery driver estimated time of arrival and complete visibility into the delivery driver's progress to the store. The retailer also deploys Flybuy tools to prevent third-party delivery issues such as drivers entering staging areas and prematurely grabbing incomplete orders.

The two-year partnership of Southern California grocery store chain Stater Bros. Markets and omnichannel location platform Flybuy to optimize the food retailer’s third-party delivery operations has borne fruit: In that time, Stater Bros. has seen a 15% reduction in driver wait time, a 25% increase in order volume, and a 50% decrease in delivery driver walk-ins.

Flybuy Lookout uses a combination of machine learning and partner integrations to detect when any channel is paused or offline, sending timely reminders to restaurant managers to reactivate the system within a designated period of time or when the kitchen is no longer overwhelmed. Flybuy Lookout also uses machine learning to proactively detect ordering channels that may be experiencing an issue unbeknownst to the staff.

From pickup channels to delivery, Flybuy Lookout offers a powerful solution to a common challenge faced by restaurants: ordering channels are often turned off or paused but are left off because staff forgets to re-enable them. By consolidating all ordering channels onto one centralized platform, Flybuy Lookout ensures that restaurants can easily monitor and keep their systems active, even during the busiest periods.

Flybuy, an AI-powered platform that optimizes the order-ahead experience and boosts customer loyalty for the world’s largest brands, is proud to introduce its latest innovation: Flybuy Lookout, a new order channel management tool. Flybuy Lookout is designed to empower restaurants to keep all ordering channels active, minimizing costly downtime.

Giant Eagle noted that across the industry, the average wait time for grocery delivery drivers to pick up an order is less than 10 minutes, but unexpected delays can result in reorders and late delivery for the end customer. Flybuy’s technology, which pinpoints which driver is arriving for specific orders and sends alerts to its main dashboard and picking app, has been shown to reduce wait times to less than 2.5 minutes on average.

Building on the success of FlyBuy Pickup, Giant Eagle is now using the same technology to optimize its delivery services. With FlyBuy's real-time alerts and dashboard integration, the grocer has significantly reduced wait times for delivery drivers from partners like DoorDash and Instacart. Average wait times for drivers have fallen to 2.5 minutes.