White Papers

Smart Fire™ Transforming Digital Order Fulfillment By: David Helms, CTO Overview Smart Fire™ by Flybuy is an AI-powered solution designed to automate order firing, ensuring perfect timing for food preparation and pickup. This white paper explores how Smart Fire™ enhances operational efficiency, improves customer satisfaction, and increases restaurant profitability. Get the White Paper

ETAi® Transforming Predictive Operations with AI-Enhanced ETAs Overview In today’s competitive landscape, timely and accurate Estimated Time of Arrival (ETA) predictions have become a cornerstone of success for industries like restaurants, grocery, and retail, where customer satisfaction and operational efficiency are key differentiators. Unfortunately, traditional navigation systems fail to account for the critical and most

Unlocking the Future of Customer Service Flybuy Connect: A Capacity Management Solution Overview A common pain point in today’s dynamic food service landscape is the struggle against fragmented and inconsistent service experiences. Inaccurate readiness times for food pickup, delivery, and dine-in services significantly impact the customer experience and can potentially result in the loss of

Introduction As consumer preferences and expectations rapidly evolve, businesses must adapt their strategies to meet demand efficiently. Pickup and delivery services are two popular options, each offering distinct advantages. In this white paper, we will provide a comprehensive comparison of these two methods, focusing on factors such as managing customer expectations, creating a seamless customer

At this year’s National Retail Federation Show (NRF), industry leaders and experts from around the world convened in New York City to gain and share valuable insights into various aspects of the retail, grocery, and restaurant industries. Key topics included customer experience, digital transformation, supply chain management, omnichannel strategies, and emerging technologies like AI, IoT,

Olo and Flybuy’s strategic partnership streamlines in-store, curbside, drive-thru, and delivery operations. Together, the partners serve 30 shared brands across 5,600+ locations. This partnership provides restaurants with a complete end-to-end digital solution with various benefits:  Eliminate wait time Improve labor efficiency Drive repeat visits Increase food freshness

Maximizing staff efficiency – Key benchmark data on wait times for restaurants, grocery, and retail. See the top-ranking curbside performers in the grocery, retail, and restaurant industry. Learn how to drive off-premise revenue and keep customers coming back. Understand the different technologies you can leverage to improve your off-premise solution. Determine the key driving factors