Product Updates

November 3, 2025 Flybuy offers quick check-in methods for guests who do not engage with the brand’s app or website for pickup, including voice, text, and QR code check-in (VTQR) upon arrival. Now, using these methods, guests can check in with a different phone number than the one originally associated with the order.  How It […]

July 17, 2025 Encourage app downloads—without disrupting the pickup experience. We’re excited to launch Flybuy Smart Banners, a new enhancement that helps drive brand app adoption while keeping the customer experience smooth and uninterrupted. Now, when customers begin their pickup journey on the web, Flybuy displays a non-intrusive Smart Banner encouraging them to download your

July 17, 2025 Life doesn’t always go as planned — and your pickup experience shouldn’t have to either.  With Flybuy’s latest feature, customers now have the freedom to change their pickup method mid-journey, providing more flexibility and control in real time. Pickup Plans Change, Now Your Experience Can Too With this new update, customers can

July 17, 2025 We’re thrilled to announce the launch of Promotional Messaging, the latest addition to the Flybuy Marketing Suite — built to help brands turn every pickup experience into a revenue-driving, customer-engaging opportunity. Turn Wait Time into Wallet Time With Promotional Messaging, brands can now deliver timely, personalized promotions and content directly within the

July 17, 2025 We’re excited to introduce a way to Quick Save Vehicle Details, a small but powerful enhancement designed to make repeat curbside pickups faster, easier, and more consistent for your customers and  staff. Pickup Just Got Even More Effortless With the new “Remember My Vehicle” option in the Flybuy app and web experiences,

July 17, 2025 A more connected, transparent pickup experience — now across even more platforms. We’re excited to announce new enhancements to the Flybuy Order Status Tracker, expanding its integration capabilities to include order updates from Olo and QSR Automations. These additions bring even more precision and visibility to the customers — from order placement

Flybuy now offers alternative methods for customers to choose how they want to notify the business of their arrival, ensuring a seamless pickup experience. This solution addresses the needs of those who have not opted in to share location, or don’t have access to check in via the app/web when picking up their online orders.

Inspired by real-world challenges faced by restaurants, our updated Toast integration enables Flybuy to receive all order types – including phone in orders – alongside your online orders. Now, no matter how your customers place their orders, they’ll be seamlessly integrated into the Flybuy experience.  How It Works With this new integration, every customer who

We’ve enhanced the Flybuy Staff Dashboard to display “Cancelled Orders” on the main view to improve efficiency, reduce waste, and streamline operations. Previously, cancelled orders were moved to the “Recent Orders” view, which occasionally caused confusion and led to orders being prepared despite cancellation by the customer or delivery driver.  To address this, we’ve introduced

Ever have orders marked as ‘completed’ by your team, only to have customers still waiting? It happens – a staff member clears an order on the Flybuy Staff Dashboard when they have completed their task, but the customer has not arrived yet. This can interfere with the seamless pickup experience that customers expect.  When an