Frequently Asked Questions
Flybuy Platform
What is Flybuy?
Flybuy is a Radius Networks platform that helps restaurants and retailers generate repeat customers by implementing a comprehensive, turnkey, location-based system used in more than 50 countries. Flybuy uses proprietary machine learning and location AI to make operations more efficient and improve the guest experience. The Flybuy platform includes: Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization; Flybuy Drive Thru for drive thru pickup and loyalty automation; Flybuy Tableside for mobile ordering and table service solutions; and Flybuy Notify for proximity-triggered marketing and engagement.
How developer-friendly is Flybuy?
The Flybuy cloud service and mobile SDKs from Radius Networks enable developers to integrate Flybuy functionality directly, streamlining customer pickup and staff tooling with other systems. Radius Networks is a strong believer in open source technologies and has a number of libraries, utilities, and apps with published source.
Flybuy Pickup
What is Flybuy Pickup?
Flybuy Pickup provides a complete end-to-end experience to customers and staff associates for merchants’ in-store, curbside, and delivery/marketplace order fulfillment. The Flybuy Pickup product is used by retailers, restaurants, and grocers to automate operations and streamline the guest experience. Brands who use Flybuy Pickup see on average 79% decrease in wait time and 22% increase in curbside pickup order volume.
Who uses Flybuy Pickup?
Flybuy Pickup is leveraged by retailers, restaurants, and grocers, all ranging in operational size. Applebee’s, IHOP, Five Guys, Domino’s, Giant, Harris Teeter, Giant Eagle, Petco, JOANN, and Vineyard Vines are just a few examples of partners who have found success in their Flybuy Pickup integrations. Visit our customer testimonials page for more information.
What is the customer and staff experience?
Brands are welcome to use the out-of-the-box Flybuy Pickup web and app experience or integrate the Flybuy SDK into their mobile app for the customer pickup experience. Once the order is ready for pickup, the customer will be notified using custom messaging set by the brand. By engaging with that notification, the customer can choose to enable location sharing. With location sharing enabled, merchants can prepare for the customer’s arrival, knowing exactly when and where the customer is waiting to pick up their order. Flybuy offers multiple methods in providing staff associates with key moments of a customer’s trip, based on the merchant’s existing operation procedures. To learn more about the Flybuy Pickup app please visit the App Store or Google Play listing.
What is a geofence?
A geofence is a virtual boundary set up around a location that leverages GPS to trigger an action to a mobile device as it crosses the boundary. Flybuy has built proprietary technology that leverages complex polygons as virtual boundaries, all configured by the merchant per location, to deliver an accurate and precise experience to customers and staff associates.
What is the difference between a geofence and geolocation?
Geolocation technology combines location awareness, real-time traffic, and mobile sensor data to deliver precise location data. Geolocation technology provides extremely accurate ETAs, instant notifications to both customers and staff, and precise location within the parking lot or store. This helps provide retailers with confidence that a customer is five minutes away, or has arrived, and is in a curbside spot with no false alarms. Flybuy Pickup uses geolocation for extreme accuracy.
Can I use my own order fulfillment applications?
Yes. For merchants that would prefer to integrate Flybuy into existing Kitchen Display Systems, online ordering systems, fulfillment systems, or picking applications, we offer a suite of APIs and outgoing webhooks that developers can utilize based on the merchant’s requirements.
Do I need to integrate technology to use Flybuy?
No. Flybuy’s out of the box solution is already integrated with many online ordering platforms. Use our Flybuy Staff Dashboard and our customer- facing white-labeled web and app experience to deliver a frictionless pickup experience for all parties. Flybuy also offers a suite of APIs and SDK modules so that you can handle as much or as little of the user experience as you’d like. With Flybuy, getting up and running is simple and flexible with your current tech stack.
How long does it take to launch?
Our goal is to get merchants up and running as quickly and comfortably as possible. For some, this may be a few days time, and for others, this may be a phased approach that takes a bit more time. Our seasoned customer success team wants to support each merchant’s individual goals and can work with a variety of timelines.
Flybuy Notify
What is Flybuy Notify?
Flybuy Notify is a loyalty and engagement solution that drives in-app experiences to customers with proximity-triggered notifications. Customers receive timely, location-aware notifications on their mobile devices via your brand’s app, that may involve loyalty/rewards, in-store deals, or any other marketing campaign that your business is promoting.
How does Notify protect customer location data and privacy?
Flybuy Notify is designed to safeguard user location privacy while still taking advantage of location-triggered messaging opportunities:
- Customers are never continuously tracked
- Only location information related to enabled merchant sites is utilized
- Location information is used on-device and is not stored
Do I need hardware to use Flybuy Notify?
No. Flybuy Notify leverages sophisticated geofencing technology to deliver proximity-triggered notifications. For more targeted in-store notifications, bluetooth beacons can be added to deliver notifications relevant to a certain area in your store.
Can I purchase beacons through Flybuy?
Yes! Flybuy offers a variety of beacon options, including our RadBeacon, the industry’s first multi-beacon, which supports proximity services across iOS and Android alike. Check out our store.
Does the user's device need connectivity to get the notification?
No. Notifications are pre-loaded onto the user’s device and do not require connectivity to be sent once loaded.
Does this track the customer's location constantly?
No. We only leverage When In Use permission for iOS, not collecting location as users go through daily life. The SDK does not have access to the location that triggers the notifications either (iOS).
Privacy
Is Flybuy CCPA-compliant and GDPR-compliant?
Yes. We are fully compliant with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Our privacy policy is updated more often than regularly, on top of any scheduled audits and improvements.
Does Flybuy store my customer data?
If and when we retain any personal data, it’s for the following reasons:
- To enable you to make purchases through our online store and process shipping and handling.
- To enable you to create and manage a profile and/or account in order to use our sites, services, and products.
- To communicate with you about the products and services you purchased.
- To support your preferred channels and technologies tied to our sites, services, and products.
- To support your preferred/chosen third-party applications (i.e., order fulfillment).
- To improve our sites, services, and products and communicate any changes/updates.
- To help solve any issues when using our sites, services, and products through internal diagnostics/analytics.
- To generate aggregated and anonymized usage statistics.
- To support operational needs for the cloud services, such as login security auditing.
- To detect and prevent fraud.
- To comply with contractual agreements, regulatory legal obligations, and/or legitimate interests.
- All tasks related to any of the above.
To clarify further, we do our best to make sure that our processing of your information never negatively affects you.
