flybuy pickup

Customers who wait less spend more.

Give your customers an exceptional experience every time they interact with your brand- from the moment they order online to the moment they pick up. 

Flybuy Pickup does just that—empowering you with clear pickup instructions specific to each store’s location, using location technology to inform staff, and automating every step of the customer journey for the perfect handoff. 

flybuy pickup

Ditch the guesswork and know exactly where your customers are.  

Enhance the experience for both your customers and staff with precise location insights throughout the ordering journey. With constant location updates, employees are able to prioritize the fulfillment and staging of orders based on the customer’s ETA.

flybuy staff dashboard

Delight guests with automatic check-in.

Customers are greeted with pickup instructions along their journey and when they arrive.

Welcome! Sit tight and we will be right out with your order.

Flybuy Pickup gives you access to:

Customer Journey Insight

Know where your customers are and get visibility into the customer's location when they pick up their order.

Staff Alerts

Update your staff with visual and/or audio alerts when a customer is en route, nearby, arriving, or waiting.

Precise ETAs - ETAi

Every second counts, so ETAi factors in customer behavior, including the best routes in parking lots.

Optimal User Experience

Customers receive site-specific messaging and pickup instructions, ensuring a clear and efficient experience.

Dedicated Support

A team of customer success specialists and solutions engineers monitor each location to help you meet your KPIs.

Reporting & Analytics

Receive in-depth reporting on all orders via our merchant portal or reporting API.

+ more exclusive client perks

voice and text check-in

Simple steps to make it less complex.

Customers who prefer to call the store to pick up their online orders can now enjoy a faster pickup process.

  1. The customer calls or texts the number on the curbside sign. 
  2. The Flybuy virtual assistant guides them through the check-in process seamlessly.
  3. The customer is entered into the waiting state on the dashboard and the staff delivers the order.
voice and text check-in

course correct

Less hiccups, more pickups.

For those moments when guests end up at the wrong store, use Course Correct to promptly detect their arrival and send a notification guiding them to the correct location.

flybuy course correct

Is your tech stack prepared for the holiday rush?

holiday shopping

Want to see what Flybuy can do for your top-line growth?

Try out our Revenue Impact Calculator now.

Enhance the pickup experience with the Flybuy Staff Dashboard.

Visually track orders in real-time and reduce errors with tagging features. The dashboard makes it easier for staff to stay organized, ensuring a smooth and efficient pickup experience every time.

Watch a two-minute video on the Flybuy Pickup staff and customer experience.

Flybuy optimizes the pickup experience for brands worldwide

See how Applebee's saves time and delights customers with Flybuy Pickup.

Don’t stop at Pickup. Explore ways we can make your delivery service faster.

What Customers Are Saying About Flybuy

insights

Bite Size Insights

Inside access to order-ahead trends derived from millions of pickup orders, delivered straight to your inbox. Explore trends now!

View Flybuy Demo