Is your tech stack prepared for the holiday rush?
Location precision for online order pickup
Flybuy Pickup facilitates a seamless handoff by providing stores with accurate ETAs and location updates for incoming customers and delivery drivers.
73%
of consumers have bought grocery items online during the past three months compared to only 17% in years past.
Omnichannel buyers spend
1.5x
more every month than single channel buyers.
Brands that enable four or more handoff modes typically see their conversion rate increase by at least
12%
Level up the staff experience.
Our proprietary location technology and staff dashboard allow businesses to customize their pickup zones to best fit their storefront. With constant location updates, employees are able to prioritize the fulfillment and staging of orders based on the customer’s ETA.
Empower customers with automated check-in.
Customers are greeted with pickup instructions along their journey and when they arrive, all without the tap of a button. No wait for customers and no action needed upon arrival provides a smooth and simple curbside experience.
INTRODUCING:
Voice and Text Check-in
Simple steps to make it less complex
Customers who prefer to call or text to pick up their online orders can now use the Flybuy Assistant for a faster, more efficient process. The Flybuy Assistant seamlessly guides them through check-in, eliminating the need for long hold times and disrupting your staff. Customers are automatically entered into the waiting state on the Flybuy dashboard and existing systems, allowing staff to deliver a seamless handoff.
Course Correct
Right idea, wrong location!
Utilize Course Correct to promptly detect when your guests arrive at a restaurant different from the intended location. Before it’s too late, offer a friendly redirection message to guide guests to the correct pickup location, ensuring satisfaction and minimizing the need for costly remakes or refunds.
Experience a comprehensive customer experience platform.
- Automated curbside and BOPIS experience
- Expands serviceable area
- Integrates with third-party delivery services
- Staff-facing interactive dashboard
- Back-end fulfillment integration
- Increased product and food freshness
Optimize workflow and increase throughput.
Flybuy keeps operations streamlined and reduces crowding at the counter so staff can focus on what matters.
Want to see how it all works?
Watch a two-minute video on the Flybuy Pickup merchant and customer interface.
Flybuy optimizes the pickup experience for brands worldwide
See how Applebee's saves time and delights customers with Flybuy Pickup.
What Customers Are Saying About Flybuy
"The system has cut wait times from an average of eight minutes to practically zero."
“The Radius Networks Flybuy platform provides our Hosts with a new level of visibility into a guest’s journey to our store, significantly decreasing wait times at pickup.”
“The Flybuy platform helps us better manage the influx of Giant Eagle Curbside Pickup orders being placed. Knowing our guests’ ETA and receiving live location updates and arrival alerts has transformed our curbside program for both our Team Members working hard in the store fulfilling orders, and for our guests who want a speedy pickup experience. Having a system in place that enables us to ensure an order is ready and waiting when a customer pulls up is essential to our goal of meeting the increased demand with efficiency.”
“The addition of Flybuy has been met with such enthusiasm from both our employees and our customers. We have already seen significant growth in our curbside business, which has had a major impact on overall sales. Flybuy Pickup has helped us operate efficiently while stores begin to reopen, and enables us to replicate the five-star experience that customers receive when they are dining in the restaurant, with fresh food and prompt service.”
“As you can imagine, we are currently working on all cylinders to service our in-store, curbside, and delivery guests. Being able to reduce the guest wait time by preparing their order before they arrive is a game changer. Flybuy will be integrated with both our e-commerce and picking applications to streamline operations so there is very little disruption to the way our team members currently operate. This allows us to prioritize order fulfillment while creating a frictionless and personalized experience for our guests.”
“Flybuy Tableside allows families to wander the restaurant and relax wherever they’d like instead of waiting by the counter. With this technology, our customers are having a more enjoyable dining experience.”
"Table Service has ranked #1 for positively impacting customer experience."
“Click and Collect is one of our biggest initiatives, and the integration of ShopperKit and Flybuy Pickup removes friction points from the experience, not only for our customers, but also for our staff.”
“The Radius Networks Flybuy platform gives our hosts a new level of visibility into a guest’s journey to our store which is significantly decreasing wait times at pickup,” says Chad Petersen, Senior Director of eCommerce at Lowes Foods. “In addition to the time-saving benefits for our guests, the geolocation data provided by Flybuy helps our Personal Shoppers spend their time more efficiently inside the store. This has a dramatic impact on our service levels and efficiency while aiding in our continued focus toward developing a more proactive operation overall.”
“In the past, we have designated specific curbside pickup parking areas, but it consumes prime parking spots, is confusing for customers, and limits the number of customers and delivery drivers that can use the system at one time. By turning our parking lot into a serviceable area, we see an increase in repeat customers and substantially less lines and crowding in-store during peak times of the day.”
“Our customers are blown away by how quick and easy curbside is now! It’s flawless!”
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