July 17, 2025
Life doesn’t always go as planned — and your pickup experience shouldn’t have to either.
With Flybuy’s latest feature, customers now have the freedom to change their pickup method mid-journey, providing more flexibility and control in real time.
Pickup Plans Change, Now Your Experience Can Too
With this new update, customers can seamlessly switch between pickup types, even after they’ve claimed their order and are en route. Whether they originally chose curbside but now prefer to head inside, or vice versa, Flybuy makes it easy to adapt on the go.
No more needing to call the store. No more frustrated customers. Just a better, more flexible experience.
How It Works
Customers can change their pickup type through:
- The Flybuy mobile app
- The Flybuy web experience
- Your branded app via SDK integration
This feature empowers users to select the most convenient option in the moment, such as:
- Switching to in-store pickup when the curbside area is full
- Opting for curbside after seeing a busy lobby
- Changing plans while already en route, without disruption
Why It Matters
This added flexibility reduces friction and improves the overall customer journey. For your operations, it means fewer customer service calls and a smoother, more predictable fulfillment flow.
With dynamic pickup switching, your brand can:
- Enhance customer satisfaction and convenience
- Reduce operational bottlenecks
- Drive loyalty through a more adaptable experience
This feature is especially powerful in high-traffic zones or unpredictable weather conditions — giving your team the flexibility to meet customers where they are, literally and figuratively.
Get Started
Ready to enable this feature for your locations? Reach out to your Flybuy account manager to activate pickup flexibility today.
