PDQ Restaurants, the renowned fast-casual chain famous for its fresh and flavorful chicken tenders across 62 locations, has announced their partnership with Flybuy, the industry-leading location technology platform, to power their in-store and curbside pickup program. In response to the growing demand for pickup service, PDQ implemented Flybuy technology brand-wide to streamline operations and provide customers with an exceptional experience.
The Flybuy platform is fully integrated with Olo Ordering, Rails, and Dispatch, and provides PDQ staff with full visibility into guests and delivery drivers ETA, journey, and arrivals in real-time as they approach the restaurant, ensuring that staff can prioritize, prepare and hand-off orders quickly and efficiently.
PDQ optimizes its Olo Dispatch and Rails delivery service provider (DSP) operations with Flybuy, providing PDQ staff with full visibility of incoming delivery drivers, providing a fast and efficient order handoff regardless if the order was placed on a third party marketplace or their own direct channels. Reducing delivery driver wait times has been a top priority for PDQ, as they want to provide end customers with a hot, fresh meal, as if they were dining in the restaurant.
In addition to Olo integrations, PDQ has integrated Flybuy technology with the My PDQ Mobile App, delivering a completely frictionless experience to guests, no matter how they choose to dine. The streamlined operation provides clear instructions to guests, allowing them to communicate with the restaurant and enjoy fast service. This creates a loyal customer base that returns to PDQ again and again.
Flybuy is a game-changer for PDQ team members, providing them with a powerful tool to prioritize order preparation based on exact arrival times and manage dine-in, takeout, and delivery orders. The Flybuy dashboard offers staff members location updates, ETAs, and arrival notifications for incoming customers and delivery drivers, ensuring that orders are prepared quickly and efficiently. Additionally, team members are provided with information about the pickup method (in-store, curbside, drive-thru), the customer’s name and vehicle information, tags for easily forgotten items like “drinks” and “shakes,” and any special items that require additional prep time. With this information, team members can have the orders ready and waiting for an immediate handoff, providing a hot and fresh meal to guests.
"We are thrilled to partner with Flybuy, whose innovative platform has brought our off-premise business to the next level.
Their technology enables us to manage our orders efficiently, reduce wait times, ensure food freshness, and ultimately provide our guests with an exceptional experience that leads to increased customer satisfaction."
"Our partnership with PDQ Restaurants is an exciting opportunity for Flybuy to showcase our cutting edge location technology platform and help them drive top-line revenue.
Our technology offers a streamlined pickup solution that creates loyal customers and saves restaurants money by reducing remakes, refunds, and order errors. With Flybuy, PDQ can take its customer experience to the next level and drive revenue through repeat business.”
PDQ’s pickup program powered by Flybuy is now available at all of their locations nationwide, except for the PDQ Test Kitchen, airport, arena or stadium locations.
About Flybuy | Radius Networks
Flybuy is a Radius Networks’ platform that helps restaurants and retailers generate repeat customers by implementing a comprehensive, turnkey, location-based system used in more than 50 countries. Flybuy uses proprietary machine learning and location AI to make operations more efficient and improve the guest experience. The Flybuy platform includes: Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization; Flybuy Drive-Thru for drive-thru pickup and loyalty automation; Flybuy Tableside for dine-in ordering and table service solutions; and Flybuy Notify for proximity-triggered marketing and engagement.
About PDQ
Founded in 2011, award-winning PDQ – “People Dedicated to Quality” – offers chef-driven recipes and mindful ingredients typically found in a fine casual restaurant with the value, speed and convenience of the fast food and fast casual segment. Outback Steakhouse co-founder Bob Basham and MVP Holdings CEO Nick Reader are the two principal owners of PDQ. Beloved throughout the Southeast and now beyond for its famous hand-breaded chicken tenders and signature sauces, PDQ also crafts delicious sandwiches and salads fresh in store, every day. PDQ is committed to creating deep roots in its local communities and has given over $6 million in dollars and in-kind donations to local charities, schools, and organizations since its inception. On October 30, 2011, the original PDQ restaurant opened its doors in Tampa (FL) and the concept now has 62 locations throughout Florida, New Jersey, New York, North Carolina and South Carolina. For more information, visit www.eatPDQ.com.
