Now’s the time to refine operations and prepare for a post-pandemic world. Most retailers haven’t had issues managing labor or space to support curbside operations while stores are closed. Yet that could all change once doors open and they try to balance curbside orders with in-store operations.

Marc Wallace, CEO and Co-founder of Radius Networks, discusses how location technology represents the future of customer service in restaurants, retail, and grocery.

"Creating a frictionless, efficient curbside or doorside pickup experience is more important than ever for restaurants and retailers. With Flybuy, we've built tech that accurately predicts the customer's ETA, so staff can have an order ready as soon as that customer arrives, cutting wait time down significantly and enhancing the customer experience. Brands should be thinking about not just short-term stop-gaps to help get through COVID-19, but longer-term ways to create customer and staff efficiencies, as curbside and BOPIS (Buy Online Pickup In Store) become a deeper part of the fabric of consumer behavior."

Here’s a look at 27 tech companies located in the heart of Washington doing their part to turn the nation’s capital into a tech leader, including Radius Networks.

Radius Networks’ curbside solution aims to solve some of the largest obstacles that retailers face when implementing pickup services at their own stores. With Radius’ technology, every part of the curbside pickup experience is automated.

Area businesses and community members are mobilizing to feed families in need during the COVID-19 crisis. Radius Networks is offering free technology for 90 days to provide real-time customer tracking to facilitate curbside/doorside pick up orders for restaurants.

As businesses have had to close their physical locations, many are switching to pickup or delivery. Here are some tools to help you make this change. Radius Networks is offering a free version of Flybuy Pickup, free for 90 days.

As part of its inaugural Inc. 5000 Series, the magazine published a list of the 250 fastest-growing private companies in the DMV and Delaware regions. Radius Networks ranks #4 with 1,709% growth.

Lowes Foods and SpartanNash leverage Radius Networks' curbside technology, Flybuy Pickup.

SpartanNash is leveraging GPS location technology to improve curbside service in its Fast Lane online grocery pickup program.

SpartanNash has added GPS location technology to its existing click-and-collect program, Fast Lane. The new feature enhances transparency for shoppers and gives stores an accurate arrival time for customers coming to pick up their grocery orders.

SpartanNash has added GPS location technology to Fast Lane, its click-and-collect program, with the aim of offering a seamless online grocery shopping and curbside pickup experience.
“This new technology will completely change our customers’ experience with Fast Lane,” asserted SpartanNash VP, Marketing Brian Holt. “Fast Lane already provides exceptional customer service … and our new GPS location technology will only improve the ease and speed of the Fast Lane experience.”