Course Correct allows restaurants to proactively address the challenge of customers arriving at the wrong pickup location without the need for operational changes, thereby delivering a frictionless and satisfying experience for customers and staff. On average, restaurant brands that have already been using Course Correct have reduced their wrong location errors by over 50%, leading to substantial reductions in refunds and saving hundreds of thousands to millions of dollars, depending on the brand.

Another tech trend NRN has noticed is the surge in hyper-specific tech products that are trying to correct issues caused by omnichannel technology. Flybuy is a technology company specializing in pickup solutions that just launched Course Correct: a feature that lets customers know if and when they’re heading to the wrong location of a restaurant to pick up their order.

Teriyaki Madness (TMAD) has rolled out its tech-enabled curbside pickup to all locations. The program, called Mad Dash, is powered by Flybuy by Radius Networks technology and is integrated with MAD's platforms (Punchh, Olo and Revel) and with the TMAD app.

Taco John's has added location-based order firing for digital orders. The Mexican food QSR has teamed up with Flybuy, an operations platform specializing in location technology, to introduce location-based order firing at its 400 locations in 23 states.

Taco John's, a national Mexican fast-food chain with over 400 locations, has partnered with Flybuy, a location technology platform, to introduce a first-of-its-kind location-based order firing system, according to a press release.This integration streamlines the order fulfillment process by automatically sending orders to the kitchen when the customer nears the restaurant. The technology aims to simplify kitchen operations, reduce wait times, and deliver fresher food, ultimately boosting customer satisfaction and repeat business.

Flybuy by Radius Networks, a leader in innovative restaurant technology solutions, today unveiled Flybuy Connect, an AI-driven capacity management solution. Flybuy Connect integrates restaurant and customer insights to accurately predict promise times, effectively eliminating wait times and delivering better customer experiences that build brand loyalty.

Flybuy by Radius Networks, a leader in innovative restaurant technology solutions, today unveiled Flybuy Connect, an AI-driven capacity management solution. Flybuy Connect integrates restaurant and customer insights to accurately predict promise times, effectively eliminating wait times and delivering better customer experiences that build brand loyalty.

Flybuy Connect, a new AI-driven solution by Flybuy, aims to eliminate restaurant wait times and provide a more accurate handoff for drive-thru, pickup or delivery orders. The service uses both customer expectations and real-time kitchen information to deliver correct promise times and updates as they are happening.

“Since we had an (off-premises) infrastructure in place, it allowed us to start messaging that program early and make it better – using tech like Flybuy so our staff knew when it was time to meet customers outside, things like that.

Last May, Hannaford began working with technology provider Flybuy to let pickup customers transmit their location to the store as they travel to collect their orders. The system helps employees time order preparation activities so they can have goods ready for immediate handoff when shoppers arrive.

Olo and Flybuy, a location-based customer experience platform from Radius Networks, announced two new integrations, making Flybuy Pickup fully integrated into Olo Expo and Order Fire to help optimize and automate arrival times for in-store, curbside and drive-thru rapid service. The companies already have a partnership serving nearly three dozen brands.

The partnership with Flybuy allows Genghis Grill to receive real-time updates on customer arrivals, enabling them to prepare orders just in time for pickup. It has helped staff operate at a nearly perfect efficiency rate and wait times have decreased by 43%, which have drastically improved the overall guest experience.