The partnership with Flybuy allows Genghis Grill to receive real-time updates on customer arrivals, enabling them to prepare orders just in time for pickup. It has helped staff operate at a nearly perfect efficiency rate and wait times have decreased by 43%, which have drastically improved the overall guest experience.

In July, Sonny's BBQ began piloting Flybuy technology in 19 restaurants. Initial results saw curbside check times improve by nearly two minutes, while speed of service complaints decreased by 19% over the same period compared to Sonny's BBQ locations not utilizing the technology. Pilot locations also had an improved order accuracy compared to other locations.

In July, the Flybuy technology was trialled at 19 Sonny’s BBQ restaurants. It resulted in the improvement of kerbside check times by roughly two minutes. The company said that complaints about the speed of service also fell by 19% compared to locations that did not use the technology.

Sonny’s BBQ, the purpose-driven BBQ restaurant known for quality BBQ and spreading kindness in the communities they serve, announced today the launch of Flybuy and Koala technology across all of their locations to help improve the guest’s off-premise experience.

The partnership will integrate the innovative machine learning technology by Flybuy with QSR Automations' acclaimed ConnectSmart® Kitchen (CSK) platform. Through this integration, restaurants will gain the ability to automatically receive real-time updates regarding customer arrivals.

Fueled by the momentum, Teriyaki Madness has also introduced Flybuy to enhance its advanced pickup, delivery and curbside programs. Integrated into its app, This technology is part of Teriyaki Madness's vision to be "Faster Than a Drive Thru" and to allow franchisees to improve the overall customer experience.

With Flybuy, customers receive real-time notifications when their order is ready, and staff is alerted of their arrival while monitoring their journey to the store.This improves efficiency and productivity, and frees up store associates' time while improving the customer experience.

The brand has also introduced Flybuy, a new piece of technology to add to their already best-in-class 'tech stack', to enhance its advanced pickup, delivery and curbside programs. Integrated into the existing Teriyaki Madness app, This technology is part of Teriyaki Madness's vision to be "Faster Than a Drive Thru!™" and to allow franchisees to improve the overall customer experience.

The Flybuy solution provides customers with real-time notifications when their order is ready and also alerts staff of their arrival while monitoring shoppers’ journey to the store. The Flybuy Dashboard, used by every Joann store nationwide, is accessible on store associates’ handheld devices and provides audio and visual alerts when a customer is on their way, displaying the customer’s selected pickup method (in-store or curbside).

With Flybuy, customers receive real-time notifications when their order is ready, and staff is alerted of their arrival while monitoring their trip[ to the store. This has resulted in improved efficiency and productivity, freeing up time for store associates to focus on customer service. Since introducing Flybuy in 2020, Joann now offers customers across the country wait time of less than two minutes on average for their curbside pickup orders.

The technology “enhances the whole curbside experience,” explains CMO Jodi Boyce. Early results have been positive, and the plan is to roll out the technology “probably in early September,” she adds.ing out new app features to help give busy customers some time back. See how Flybuy helps reduce customer wait time.

This spring, Chick-fil-A is rolling out new app features to help give busy customers some time back. On average, customers reduced their wait time between one and two minutes and estimated wait times were accurate more than 90 percent of the time.