It is no longer enough to simply offer curbside pickup; customers expect to save time and be offered the same level of service they would receive inside the store. A recent study conducted by Flybuy and Industry Dive found that customers are three times more likely to reorder if they wait less than two minutes for their curbside pickup. 

A group of secret shoppers placed hundreds of curbside pickup orders at 30 restaurants, retailers, and grocery stores throughout the United States, and recorded their wait time. 

The highest performing brands had the following in common:

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