Peapod Digital Labs leverages Flybuy to elevate guest experience
80%
of customers say they will order again
70%
decrease in wait time
CHALLENGE
Initially Peapod Digital Labs brands, Giant Food, The GIANT Company, and Stop & Shop had nearly 700 locations where they required a customer to call the store when they arrived. This disrupted the workflow and required staff to spend time on the phone. With multiple callers at a time, this meant the customer would have to wait.
SOLUTION
Flybuy provided early alerts, enabling staff to fulfill orders ahead of a customer’s arrival. When a customer arrived, the staff was automatically alerted, and the customer did not have to announce their arrival or check-in. The staff meets them promptly for a fast handoff.
RESULTS
Flybuy decreased the calls made to associates, reduced the average wait time for the customer, and made the pickup experience frictionless.
80%
of customers say they will order again
95%
of customers deliver a 5/5 rating
70%
decrease in wait time
“With location technology, we are seeing an uptick in store productivity rates and order accuracy rates, and a significant reduction in time it takes to prepare the order and put it in the customer’s trunk.”
Vik Bharadwaj
Sr. Product Manager
