Joann stores beat the Halloween rush
80%
of customers wait less than 3 minutes for their order
4.87/5 stars
average customer satisfaction rating
CHALLENGE
Joann was seeking innovation and technology to enhance their Buy Online Pickup In Store solution in time to meet dramatic peaks in demand during their busiest time of year.
SOLUTION
Within a couple weeks, Flybuy was up and running in all 865 Joann stores, just in time for their big Halloween rush. The technology allowed joann store associates to determine exactly when a customer will pick up their order, with location updates along the way. IT also allows them to set priority fulfillment based on arrival times and then meet the customer as soon as they arrive.
RESULTS
Flybuy made it easier for the customer to collect their orders and the team members to serve the client.
80%
of customers wait less than 3 minutes for their order
4.87/5 stars
average customer satisfaction rating
“We wanted to provide our customers with an easy shopping experience, from the moment they place their order, to the moment they pick it up at the store. Knowing exactly when the customer will arrive enables us to be incredibly efficient in-store, and deliver to the curb the same personalized shopping experience that our customers are used to.”
Melissa Cook
Director eCommerce
