Customer Engagement Solutions
Engaging with guests throughout their visit is vital to the success of your business. Monitoring and engaging with customers throughout their in-store journey gives businesses further insight into customer behavior and improves customer service.
Personalize the Entire Customer Journey
Upsell Customers Based on Location
Increase Brand Loyalty and Return Visits
With Radius Networks’ in-store engagement solutions, you can personalize the customer journey by sending location-based messages. Create a ‘Smart Store Network’ and increase incremental revenue by promoting specific products or upselling customers based on their previous history, location, and traffic patterns.
- Personalizes entire shopping experience
- Prompts location-based communication with customers
Locate your customer within your venue for order delivery, upsell opportunities, and personalized engagement. Whether you need to find your customers for food and beverage delivery, monitor employees, or track assets within a venue, Radius Networks can provide the perfect in-house solution. The advanced analytics portal allows businesses to view and report on key business metrics that help better understand customer and staff behavior, including traffic flow, heat maps, and order delivery metrics.
Industries
Radius Networks is a location technology company focused on helping businesses locate, engage, and transact with their customers for order delivery, messaging, and tracking.
Sports + Entertainment
Enhance the fan experience with in-seat service and location-based messaging.
What Customers Are Saying About Flybuy
"The system has cut wait times from an average of eight minutes to practically zero."
“The Radius Networks Flybuy platform provides our Hosts with a new level of visibility into a guest’s journey to our store, significantly decreasing wait times at pickup.”
“The Flybuy platform helps us better manage the influx of Giant Eagle Curbside Pickup orders being placed. Knowing our guests’ ETA and receiving live location updates and arrival alerts has transformed our curbside program for both our Team Members working hard in the store fulfilling orders, and for our guests who want a speedy pickup experience. Having a system in place that enables us to ensure an order is ready and waiting when a customer pulls up is essential to our goal of meeting the increased demand with efficiency.”
“The addition of Flybuy has been met with such enthusiasm from both our employees and our customers. We have already seen significant growth in our curbside business, which has had a major impact on overall sales. Flybuy Pickup has helped us operate efficiently while stores begin to reopen, and enables us to replicate the five-star experience that customers receive when they are dining in the restaurant, with fresh food and prompt service.”
“As you can imagine, we are currently working on all cylinders to service our in-store, curbside, and delivery guests. Being able to reduce the guest wait time by preparing their order before they arrive is a game changer. Flybuy will be integrated with both our e-commerce and picking applications to streamline operations so there is very little disruption to the way our team members currently operate. This allows us to prioritize order fulfillment while creating a frictionless and personalized experience for our guests.”
“Flybuy Tableside allows families to wander the restaurant and relax wherever they’d like instead of waiting by the counter. With this technology, our customers are having a more enjoyable dining experience.”
"Table Service has ranked #1 for positively impacting customer experience."
“Click and Collect is one of our biggest initiatives, and the integration of ShopperKit and Flybuy Pickup removes friction points from the experience, not only for our customers, but also for our staff.”
“The Radius Networks Flybuy platform gives our hosts a new level of visibility into a guest’s journey to our store which is significantly decreasing wait times at pickup,” says Chad Petersen, Senior Director of eCommerce at Lowes Foods. “In addition to the time-saving benefits for our guests, the geolocation data provided by Flybuy helps our Personal Shoppers spend their time more efficiently inside the store. This has a dramatic impact on our service levels and efficiency while aiding in our continued focus toward developing a more proactive operation overall.”
“In the past, we have designated specific curbside pickup parking areas, but it consumes prime parking spots, is confusing for customers, and limits the number of customers and delivery drivers that can use the system at one time. By turning our parking lot into a serviceable area, we see an increase in repeat customers and substantially less lines and crowding in-store during peak times of the day.”
“Our customers are blown away by how quick and easy curbside is now! It’s flawless!”
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