SpartanNash has added GPS location technology to its existing click-and-collect program, Fast Lane. The new feature enhances transparency for shoppers and gives stores an accurate arrival time for customers coming to pick up their grocery orders.

SpartanNash has added GPS location technology to Fast Lane, its click-and-collect program, with the aim of offering a seamless online grocery shopping and curbside pickup experience.
“This new technology will completely change our customers’ experience with Fast Lane,” asserted SpartanNash VP, Marketing Brian Holt. “Fast Lane already provides exceptional customer service … and our new GPS location technology will only improve the ease and speed of the Fast Lane experience.”

Flybuy enables Lowes to execute the click-and-collect process more efficiently for its Lowes Foods To Go curbside pickup and delivery services, in turn providing a frictionless experience for shoppers and store associates.
“The Radius Networks Flybuy platform gives our hosts a new level of visibility into a guest’s journey to our store which is significantly decreasing wait times at pickup,” according to Chad Petersen, senior director of e-commerce at Lowes Foods, which operates 74 supermarkets in North and South Carolina.
“In addition to the time-saving benefits for our guests, the geolocation data provided by Flybuy helps our personal shoppers spend their time more efficiently inside the store,” Petersen added. “This has a dramatic impact on our service levels and efficiency while aiding in our continued focus toward developing a more proactive operation overall.”

Lowes Foods has selected Radius Networks’ Flybuy pickup curbside solution for use at all of its 80 stores. The technology will allow Lowes to improve its click and collect Lowes Foods to Go program featuring curbside pickup and delivery.

Lowes Foods has partnered with location technology company Radius Networks to roll out Flybuy Pickup across all of its stores. “The Radius Networks Flybuy platform gives our hosts a new level of visibility into a guest’s journey to our store, which is significantly decreasing wait times at pickup,” said Chad Petersen, senior director of ecommerce at Lowes Foods. “In addition to the time-saving benefits for our guests, the geolocation data provided by Flybuy helps our personal shoppers spend their time more efficiently inside the store. This has a dramatic impact on our service levels and efficiency while aiding in our continued focus toward developing a more proactive operation overall.”

Radius Networks' location-driven technology allows its grocery, restaurant, and retail clients to interact with customers wherever they are. With increased uptake in its order delivery, curbside pickup, messaging, and tracking services, the company has moved up 39 spots from its 2018 position on the Inc. 5000. Radius was founded by Marc Wallace in 2011.

The list recognizes the 500 fastest growing tech, media, telecommunications, life sciences and energy tech companies in the U.S. Radius Networks ranks #1 in the region and #67 worldwide with 1,915% growth.

As demand grows along with the competition, retailers are trying to erase wait times, improve fulfillment and even reach shoppers away from the store.

A wrap-up from the show floor at GroceryShop 2019, includes a stellar roundtable discussion between Sylvain Perrier from Mercatus Technologies, Jeff Baskin of Radius Networks, and Jack Record of ShopperKit.

Radius Networks has developed a machine learning, location-based platform so that a QSR employee can know exactly when you’re pulling up for your mobile order and deliver those hot and crispy fries right to your car window. Jeff Baskin and Lee Peterson discuss how grocers, restaurants, retailers and the entertainment industry can leverage this technology to deliver the exact product when and how their customer wants it in the convenience generation we live in.

The Inc. 5000 Fastest Growing Companies in the DC region includes Radius Networks, ranked at #216 worldwide.

"The system, which SpartanNash initiated in partnership with Radius Networks, has cut wait times from an average of eight minutes to practically zero, said Matt Van Gilder, the company's director of e-commerce."