Flybuy, Radius Networks’ location-based customer experience platform, announces two new integrations with Olo, a leading open SaaS platform for restaurants, to help streamline staff operations. Flybuy Pickup is now fully integrated to provide ETA and arrival events within Olo Expo, optimizing order prep and hand-off. Flybuy Pickup is now also fully integrated to automate Manual Fire Orders based on customer location.

The fast casual launched nationwide an advanced location-based technology by Flybuy that engages customers as soon as they arrive at a restaurant. It uses real-time data to showcase order readiness messaging, wrong pickup location detection, and reminders to scan the Chipotle Rewards QR code at checkout. Results show better delivery speeds, a reduction in customers picking the wrong location, and an improvement in experience for rewards guests.

Chipotle's latest mobile app upgrade includes Flybuy technology to provide customers with updates on order status, lets guests know if they went to the wrong pickup location and reminds them to scan the Chipotle Rewards QR codes at checkout, among other features, Niccol said. Results were positive during testing, as these features improved delivery speed, reduced the number of customers going to incorrect locations and created a better experience for rewards guests, he said. The company rolled out these upgrades nationwide in January, Niccol said.

Senior Vice President of Product at Flybuy discusses the state of the grocery industry and looks ahead to 2023. Grocery stores worldwide are investing in advanced technology to streamline operations and create effortless shopping experiences. When evaluating strategic technology partners, grocers aim to assess the potential for (1) enhancing their customer base, (2) fostering customer loyalty and repeat business and (3) driving revenue growth.

Teriyaki Madness saved $1M in delivery fees from focusing on loyalty, encouraging the customer to order directly through their app, and shifting the focus to pickup with Flybuy. Flybuy tracks through opt-in GPS tracking, not geofencing, so that when the customer is a few minutes out from pulling into the shop, the shop is notified.” The goal is for us to be faster than a drive-thru,” Boyce said. “We want to be waiting out there on the curb for them when they arrive so their transaction is 30 seconds to a minute where we are handing off their food and they're on their way.”

Firebirds is enhancing customer relationships with the introduction of new technology and strategies. Their Flybuy Pickup solution is integrated into the mobile application and existing online ordering platform to provide a seamless order handoff for off-premise customers.

Geofencing tech helped the legacy portfolio brand slash wait times. This realization ultimately led to IHOP and Applebee’s deploying Flybuy’s geofencing tech in 2020, aiming to revitalize the in-store, curbside, and delivery driver pickup experiences. The Flybuy platform allows restaurant team members to be proactive, prioritizing orders based on estimated arrival times rather than filling orders on a first-in/first-out basis. Employees are often able to meet guests as they pull into the parking lot and can track customers to ensure they’re heading to the correct location.

Chipotle app users can now enable push notifications that provide updates on their order status, alert them if they’re at the wrong pick-up location and remind them to scan for Rewards points when they arrive at a Chipotle restaurant. Chipotle’s features are facilitated by Radius Networks’ technology platform Flybuy and were tested at 73 restaurants in Cleveland before this week’s broader rollout.

The combined offering provides restaurants with an end-to-end off-premises ordering, location-based pickup, loyalty, and engagement solution. With Paytronix, brands can deploy either a white-label app or build a custom one. Both enable guests to order, make payments, and access the brand loyalty program via a personal one-to-one experience that meets customers where they live – on their smartphone. Available for iOS and Android phones, Paytronix mobile apps empower brands to take control of their customer data and deliver true 1:1 marketing by sending targeted offers and incentives (push, pull, SMS, geofenced) to specific customers.

Fully integrated with the Paytronix Mobile App, Flybuy Pickup provides brands with a seamless off-premise ordering and location-based pickup experience. The Paytronix and Flybuy integrated, combined offering is particularly timely for convenience stores that are in the process of a digital transformation, looking for holistic off-premise solutions across online ordering, mobile app, customer pickup, and delivery driver pickup optimization. The Paytronix and Flybuy partnership allows convenience stores to drive more off-premise sales, create a seamless pickup experience, and drive loyalty engagement across all service channels. In addition to Flybuy Pickup, Paytronix is enabling Flybuy Notify, a location-based customer engagement solution, to help boost loyalty engagement and customer behavior en-route, inside, and around the store. Brands that leverage Flybuy Notify have seen a lift in promotional item sales over 30% on average.

Digital guest experience platform provider Paytronix Systems, Inc. and Flybuy, a location technology platform by Radius Networks, are teaming up on an integrated offering that will provide restaurants and convenience stores with end-to-end off-premises ordering, location-based pickup, loyalty and engagement solution. The technology provides location insight for quicker order, delivery and pickup capability, according to a press release.

The solutions include a cook-to-needs management system and advanced location-based technology. Chipotle Mexican Grill announced it is piloting advanced technologies to enhance its employee and guest experience by streamlining operations and reducing friction. The fast-casual chain recently began piloting two new technologies in its restaurants to deliver precise forecasting, optimal quality and increased convenience for digital guests.