Hannaford Supermarkets has partnered with technology platform Flybuy to better support its Hannaford To Go shoppers, the Ahold Delhaize USA banner announced on Monday.

Hannaford is working with Flybuy to enhance the customer pickup experience. After placing a pickup order, the technology platform notifies customers via text message when their order is ready; then they can click on the provided link to let the store know when they’re on their way, as well as when they arrive at the store.

Customers who use Chipotle's smartphone app now get a notification if it looks like they are ordering from or en route to the wrong location to pick up their order, CEO Brian Niccol said during the company's first-quarter earnings call. The new notifications use improved technology to determine customers' locations as they order. "Since rolling out this feature, we have seen a meaningful reduction in those refunds," he added. The app's location technology also reminds customers to scan their loyalty card when they're standing in line at a restaurant to retrieve their order, Niccol said. Flybuy is working with Chipotle to help improve the customer experience, and reduce refunds and support calls to customer service.

Chipotle has rolled out location-based technology to their app. This has resulted in more rewards members scanning for points in restaurants, which drives further engagement in the rewards program. It also has reduced the number of customers ordering at one restaurant and going to pick up their order at another. Flybuy's Wrong Site Arrival feature detects when a customer has arrived at the wrong restaurant for pickup, and redirects them to the correct one.

Flybuy is a game-changer for PDQ team members, providing them with a powerful tool to prioritize order preparation based on exact arrival times and manage dine-in, takeout, and delivery orders. The Flybuy dashboard offers staff members location updates, ETAs, and arrival notifications for incoming customers and delivery drivers, ensuring that orders are prepared quickly and efficiently.

Primanti Bros restaurants will look and operate differently than before, a reflection of the off-premise boom that began during the pandemic and has not gone away. Primanti Bros offers first-party ordering through Olo and uses software from Flybuy to help coordinate to-go timing. It has an employee dedicated to takeout orders on every shift. And then there are its three virtual brands, which have only added to its off-premise volume.

PDQ Restaurants has announced their partnership with Flybuy, the industry-leading location technology platform, to power their in-store and curbside pickup program. In response to the growing demand for pickup service, PDQ implemented Flybuy technology brand-wide to streamline operations and provide customers with an exceptional experience. The Flybuy platform is fully integrated with Olo Ordering, Rails, and Dispatch, and provides PDQ staff with full visibility into guests and delivery drivers ETA, journey, and arrivals in real-time as they approach the restaurant, ensuring that staff can prioritize, prepare and hand-off orders quickly and efficiently.

Fast-casual brand BurgerFi and its subsidiary Anthony’s Coal Fired Pizza & Wings announced an investment in off-premises geofencing technology with the rollout of Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization in partnership with Radius Networks. The partnership gives BurgerFi and Anthony’s the ability to track customer arrival using geofencing intelligence and can prepare orders based on exact arrival times. Staff are notified when pickup customers will be coming to pick up their order in the exact order of arrival. Restaurants can also add custom tags to the order so commonly forgotten items in an order like drinks or desserts are not mistakenly left out of the bag.

BurgerFi International Inc., owner of leading fast-casual brand BurgerFi and the casual dining pizza brand Anthony's Coal Fired Pizza & Wings, has joined with location technology company, Radius Networks, to roll out Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization and Flybuy Notify to present proximity-triggered notifications to app users when they are nearby or at a point of interest inside the restaurant. The restaurant brands are using location intelligence to track the arrival of both customers and third-party delivery drivers to ensure they are preparing takeout orders based on exact arrival times. Flybuy Pickup provides the restaurant with accurate ETAs and visibility into the customer and third-party delivery driver's journey. With audio and visual alerts on the Flybuy Dashboard, staff are notified with incoming pickup customers in the exact order they will be arriving (FAFO - First Arrived, First Out), so the staff have enough time to cook, package, and hand it off.

SaaS platform Flybuy and Olo have launched new integrations to help restaurants manage pickup orders. Olo’s officials stated that by ingesting Flybuy’s location intelligence, they can provide restaurants with timely information. They have a long-standing relationship with Flybuy and look forward to continuing to help their mutual customers by maximizing labour efficiency.

Flybuy, a location-based customer experience platform from Radius Networks, now boasts two new integrations with the open software-as-a-service Olo platform for restaurants. Teriyaki Madness, a fast-casual Asian restaurant concept with 115 locations worldwide, has deployed the Flybuy Pickup integration with Olo Expo to streamline operations and enhance its off-premise solution. The deployment leverages location intelligence to drive efficiency, according to the release.

Radius Network’s Flybuy and Olo have launched new integrations to help restaurants manage off-premise orders. The new integrations add features of Flybuy’s location-based customer experience platform to Olo’s open software-as-a-service (SaaS) platform for restaurants to help them handle in-store, curbside and drive-thru handoffs. With the new integrations of Flybuy features into the Olo platform, Flybuy Pickup will provide notifications about the customer’s estimated arrival time (ETA) and arrival within the Olo Expo platform so that restaurants can optimize their order prep and handoff of off-premise orders.