News Coverage
Chipotle Reveals Latest Technology Pilots
The fast-casual brand is testing a kitchen management system that leverages AI and machine learning, and advanced location-based technology in its mobile app. Chipotle’s contextual restaurant program, utilizing Radius Networks’ technology platform, Flybuy, is currently being tested at 73 restaurants in Cleveland, Ohio. Early results indicate positive performance with improved in-store rewards engagement, order alert notifications, and efficiencies with earlier assignments for marketplace delivery drivers.
Read MoreChipotle Mexican Grill Invests in More AI Technology
Chipotle Mexican Grill announced Tuesday it would be piloting advanced technologies to streamline operations and reduce friction. The technology being tested by the fast-casual leader utilizes Radius Networks’ technology platform, Flybuy, and works to enhance the chain’s app functionality. For guests who opt-in, the program can engage with Chipotle app users upon restaurant arrival. It utilizes real-time data to enhance consumers’ experience with order readiness messaging, wrong pick-up location detection, reminders to scan the Chipotle Rewards QR code at checkout, and more.
Read MoreChipotle Mexican Grill Will Test Robotic Tortilla Chip Maker ‘Chippy’ in California restaurant
Chipotleis piloting a new system to reduce food waste and location-based technology for its mobile app, Flybuy. And in Cleveland, the company said 73 of its restaurants are piloting location-based technology to improve its mobile app. The program is meant to help customers and delivery drivers know when orders are ready, if they’re at the wrong location and to scan loyalty QR codes.
Read MoreChipotle Tests Forecasting Tech To Ensure Guests Never Have to Waite for Workers To Cook More Steak
Chipotle is also testing advanced location-based technology to improve its app functionality, or what the brand calls a “contextual restaurant experience” program.For digital guests who opt in, the system allows restaurants to recognize app users when they arrive. Those guests will see real-time messages about things like when their order is ready, or it can detect a wrong pick-up location. It can also remind Rewards users to scan their QR codes at checkout. The contextual restaurant program uses Radius Networks’ Flybuy platform, and is being tested at 73 units in Cleveland, Ohio. The company said early results indicate the program helps boost performance with more in-store rewards engagement, order notifications and efficiencies for third-party delivery drivers.
Read MoreChipotle Tests AI Kitchen System, Location-based Technology
At 73 restaurants in Cleveland, Ohio, the company is piloting FlyBuy, a technology from Radius Networks that provides arrival and real-time data for customers using the Chipotle app. This technology provides order readiness messaging, incorrect pickup location detection and reminds users to scan their Rewards QR code at checkout, among other uses. So far, the test has improved in-store rewards engagement and order alert notifications and increased efficiency with earlier assignments for delivery drivers, the company said.
Read MoreAI and Machine Learning Enters the Kitchen at Chipotle
Chipotle is also testing advanced location-based technology to enhance its app functionality. For guests who opt-in, the program can engage with Chipotle app users upon arrival. It then uses live data to offer order readiness messaging, wrong pickup location detection, and reminders to scan the Chipotle Rewards QR code at checkout. Chipotle is using Radius Networks’ technology platform, Flybuy, to enable the contextual restaurant program. That’s presently running at 73 restaurants in Cleveland, Ohio. Thus far, Chipotle said there’s been a noticeable lift in in-store rewards engagement, order alert notifications, and efficiencies with earlier assignments for marketplace delivery drivers.
Read MoreChipotle Testing AI in Back-of-house, App
Chipotle Mexican Grill is piloting two technologies to deliver better forecasting, optimal quality and increased convenience for digital guests. One is a cook-to-needs kitchen management system and the second is a location-based technology to enhance mobile app functionality. Radius Networks' technology platform, Flybuy, is powering Chipotle's contextual restaurant program, and early results reveal positive performance with improved in-store rewards engagement, order alert notifications and efficiencies with earlier assignments for marketplace delivery drivers.
Read MoreChipotle Is Testing More Artificial Intelligence Solutions To Improve Operations
Chipotle is testing two technologies specifically to streamline operations and reduce friction–a kitchen management system and an advanced location-based platform. The company is also currently testing Radius Networks’ Flybuy, a “contextual restaurant program,” at 73 Cleveland-area restaurants designed to identify Chipotle app users’ intent upon arrival. The location-based technology utilizes real-time data to let customers know their orders are ready, to remind them to scan the Chipotle Rewards QR code at checkout and more. It even alerts customers if they’re in the wrong pick-up location. The program has yielded positive results so far, according to Chipotle, including improved in-store rewards engagement and delivery efficiencies.
Read MoreToast, Flybuy Pickup Launch Full Inetgration
Toast and Flybuy launch their full integration to provide restaurants of any size with a location-based in-store, curbside, and drive-thru pickup solution. The new integration will give restaurant brands on the cloud-based Toast system an accurate ETA to predict the arrival time of incoming off-premises customers. According to Flybuy, this will enable restaurant staff to perfectly time the order preparation and handoff.
Read MoreFlybuy Integrates Toast Platform
Toast Online Ordering and Flybuy Pickup are fully integrated, allowing Toast Online Ordering customers to opt-in to a seamless, location-based customer and delivery driver pickup solution in just days. Flybuy Pickup offers brands a robust, turn-key pickup solution, across in-store, curbside and drive-thru service channels, dramatically reducing customer and delivery driver wait times and improving staff efficiencies for prioritization, prep and hand-off of Toast online orders.
Read MoreICYMI: RTN Town Hall Recap: Kitchen to Curb – Restaurant Tech To Go
Takeout tech is taking off and the Restaurant Technology Network hosted a panel discussions with Flybuy, El Pollo Loco, Mendocino Farms, and many more to share what's hot and what's not and where the industry is headed.
Read MoreFirebirds Wood Fired Grill Launches Flybuy Pickup Systemwide
Firebirds Wood Fired Grill has launched Flybuy Pickup to power its takeout and delivery business in each of its 55 locations in 20 states. Flybuy Pickup is a product within the Radius Networks Flybuy Platform that is leveraged by Fortune 500 businesses worldwide for in-store, curbside, and drive-thru pickup optimization. Firebirds continues to have a booming off-premise business, with an abundance of takeout and delivery traffic in its lobby during peak hours. The restaurant chose Flybuy to create a curbside solution that improves guests’ off-premise experience and streamlines delivery operations.
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