In a move that could reshape the e-grocery landscape, Giant Eagle is doubling down on its partnership with Flybuy, an omnichannel location platform. This strategic expansion aims to revolutionize the grocer’s last-mile delivery service, potentially slashing delivery driver wait times by a staggering 50% or more.

Based on its success using Flybuy Pickup, Giant Eagle is now utilizing Flybuy technology to streamline operations for third-party delivery drivers with real-time alerts integrated into the Flybuy dashboard and picking app.

Giant Eagle has expanded its partnership with Flybuy, an omnichannel location platform, to enhance last-mile delivery and cut avoidable delivery driver wait times by 50% or more, the grocer announced Monday. The extended collaboration will now streamline operations for third-party delivery drivers and offer real-time alerts integrated into an app.

According to the grocer, the expanded collaboration will streamline operations for third-party delivery drivers and offer a more efficient grocery delivery experience. Real-time alerts integrated into the Flybuy Dashboard and picking app has allowed Giant Eagle to cut wait times while also improving employee coordination to provide a better service to its customers.

Giant Eagle’s updated offering aims to reduce wait times for shoppers while also helping gig workers maximize their time. Flybuy’s AI-powered location technology can pinpoint which driver is arriving for specific orders and send alerts to its main dashboard and picking app. The technology has reduced wait times to less than 2.5 minutes on average.

Building on Giant Eagle’s success with Flybuy Pickup, the extended collaboration will now streamline operations for third-party delivery drivers and offer the same seamless and efficient grocery pickup experience. With real-time alerts integrated into the Flybuy dashboard and picking app, Giant Eagle has cut wait times and improved associate coordination to provide faster and more reliable service to customers and delivery drivers alike.

Olo provides Sonny’s BBQ with a holistic platform for online ordering, delivery, payments, and guest data that integrates seamlessly with Flybuy to perfectly time the order fulfillment, staging, and handoff to the incoming customer or delivery driver. Flybuy equips Sonny’s staff with real-time location tracking for customers and delivery drivers to streamline order preparation and handoff based on exact arrival times.

Flybuy equips Sonny's staff with real-time location tracking for customers and delivery drivers to streamline order preparation and handoff based on exact arrival times. Since implementing Flybuy, Sonny's BBQ has seen a remarkable 92% decrease in wait times.

Flybuy, an omnichannel location platform that optimizes the order-ahead experience and boosts customer loyalty for the world’s largest brands, unveiled its Voice and Text Check-In feature. This new addition caters to customers who prefer alternatives to mobile apps during curbside pickup at grocery stores, retailers and restaurants.

Course Correct allows restaurants to proactively address the challenge of customers arriving at the wrong pickup location without the need for operational changes, thereby delivering a frictionless and satisfying experience for customers and staff. On average, restaurant brands that have already been using Course Correct have reduced their wrong location errors by over 50%, leading to substantial reductions in refunds and saving hundreds of thousands to millions of dollars, depending on the brand.

Another tech trend NRN has noticed is the surge in hyper-specific tech products that are trying to correct issues caused by omnichannel technology. Flybuy is a technology company specializing in pickup solutions that just launched Course Correct: a feature that lets customers know if and when they’re heading to the wrong location of a restaurant to pick up their order.

Teriyaki Madness (TMAD) has rolled out its tech-enabled curbside pickup to all locations. The program, called Mad Dash, is powered by Flybuy by Radius Networks technology and is integrated with MAD's platforms (Punchh, Olo and Revel) and with the TMAD app.