Flybuy, a location-based customer experience platform from Radius Networks, now boasts two new integrations with the open software-as-a-service Olo platform for restaurants. Teriyaki Madness, a fast-casual Asian restaurant concept with 115 locations worldwide, has deployed the Flybuy Pickup integration with Olo Expo to streamline operations and enhance its off-premise solution. The deployment leverages location intelligence to drive efficiency, according to the release.

Radius Network’s Flybuy and Olo have launched new integrations to help restaurants manage off-premise orders. The new integrations add features of Flybuy’s location-based customer experience platform to Olo’s open software-as-a-service (SaaS) platform for restaurants to help them handle in-store, curbside and drive-thru handoffs. With the new integrations of Flybuy features into the Olo platform, Flybuy Pickup will provide notifications about the customer’s estimated arrival time (ETA) and arrival within the Olo Expo platform so that restaurants can optimize their order prep and handoff of off-premise orders.

Flybuy, a location-based customer experience platform from Radius Networks, now boasts two new integrations with the open software-as-a-service Olo platform for restaurants. The additional integration aims to help streamline staff operations. The Flybuy Pickup has been integrated to provide ETA and arrival events within Olo Expo, which optimizes order prep and hand-off and can now automate Manual Fire Orders based on customer location.

Many restaurants suffer from “tablet fatigue” due to the proliferation of separate tablets for each technology vendor they utilize (think: each delivery service provider, kitchen display, pickup solution has their own tablet). The Flybuy Pickup + Olo Expo significantly reduces this burden by integrating all the location intelligence into the existing expo, eliminating any operational change for staff.

Flybuy, Radius Networks’ location-based customer experience platform, announces two new integrations with Olo, a leading open SaaS platform for restaurants, to help streamline staff operations. Flybuy Pickup is now fully integrated to provide ETA and arrival events within Olo Expo, optimizing order prep and hand-off. Flybuy Pickup is now also fully integrated to automate Manual Fire Orders based on customer location.

The fast casual launched nationwide an advanced location-based technology by Flybuy that engages customers as soon as they arrive at a restaurant. It uses real-time data to showcase order readiness messaging, wrong pickup location detection, and reminders to scan the Chipotle Rewards QR code at checkout. Results show better delivery speeds, a reduction in customers picking the wrong location, and an improvement in experience for rewards guests.

Chipotle's latest mobile app upgrade includes Flybuy technology to provide customers with updates on order status, lets guests know if they went to the wrong pickup location and reminds them to scan the Chipotle Rewards QR codes at checkout, among other features, Niccol said. Results were positive during testing, as these features improved delivery speed, reduced the number of customers going to incorrect locations and created a better experience for rewards guests, he said. The company rolled out these upgrades nationwide in January, Niccol said.

Senior Vice President of Product at Flybuy discusses the state of the grocery industry and looks ahead to 2023. Grocery stores worldwide are investing in advanced technology to streamline operations and create effortless shopping experiences. When evaluating strategic technology partners, grocers aim to assess the potential for (1) enhancing their customer base, (2) fostering customer loyalty and repeat business and (3) driving revenue growth.

Teriyaki Madness saved $1M in delivery fees from focusing on loyalty, encouraging the customer to order directly through their app, and shifting the focus to pickup with Flybuy. Flybuy tracks through opt-in GPS tracking, not geofencing, so that when the customer is a few minutes out from pulling into the shop, the shop is notified.” The goal is for us to be faster than a drive-thru,” Boyce said. “We want to be waiting out there on the curb for them when they arrive so their transaction is 30 seconds to a minute where we are handing off their food and they're on their way.”

Firebirds is enhancing customer relationships with the introduction of new technology and strategies. Their Flybuy Pickup solution is integrated into the mobile application and existing online ordering platform to provide a seamless order handoff for off-premise customers.

Geofencing tech helped the legacy portfolio brand slash wait times. This realization ultimately led to IHOP and Applebee’s deploying Flybuy’s geofencing tech in 2020, aiming to revitalize the in-store, curbside, and delivery driver pickup experiences. The Flybuy platform allows restaurant team members to be proactive, prioritizing orders based on estimated arrival times rather than filling orders on a first-in/first-out basis. Employees are often able to meet guests as they pull into the parking lot and can track customers to ensure they’re heading to the correct location.

Chipotle app users can now enable push notifications that provide updates on their order status, alert them if they’re at the wrong pick-up location and remind them to scan for Rewards points when they arrive at a Chipotle restaurant. Chipotle’s features are facilitated by Radius Networks’ technology platform Flybuy and were tested at 73 restaurants in Cleveland before this week’s broader rollout.