Burgerville partnered with Flybuy Pickup to create a smooth experience for all off-premise orders. As Burgerville shifted to an entirely digital ordering model, it was imperative that they added technology to their existing curbside solution to completely eliminate friction for both the staff and the customer

Five Guys has partnered with Radius Networks, a location-based technology company, to roll out Flybuy Pickup, a curbside and in-store pickup solution. Five Guys is leveraging Flybuy to track the arrival of both the customers and third-party delivery drivers and to make operational decisions to maximize food freshness and to minimize wait times.

Five Guys has launched Flybuy technology to power their curbside and an in-store pick-up solution to track the arrival of customers and third-party delivery drivers. Since the launch, the chain has reduced wait-time and congestion at the counter, curbside and at drive-up pickup windows.

Marc Wallace, CEO and Co-Founder of Radius Networks, is named as a Top 25 Tech Innovator and Disruptor.

Radius Networks is featured in CB Insight's Retail Tech 100, an annual ranking of the world's top B2B retail tech companies.

Joann has teamed up with Radius Networks to launch a location-based curbside pickup and BOPIS solution, Flybuy, the company announced last week. The technology allows the retailer to have an ETA on the time a customer is going to pick up an order, prioritize order fulfillment based on those arrival times, meet customers with their delivery orders and deliver orders without contact, according to the company press release. Since introducing the technology, the retailer found that some customers waited less than a minute for their orders, and more than 80% of all customers across the country waited less than three minutes.

A specialty crafts and fabrics retailer has added mobile location capability to its omnichannel pickup service. Joann is leveraging the Radius Networks Flybuy Pickup solution to automate its order-ahead and pickup program chainwide. Utilizing Flybuy Pickup’s mobile location-based technology, Joann can determine exactly when a customer is coming to pick up their order with an accurate estimated time of arrival and updates along the way.

JOANN partnered with Radius Networks to launch their curbside and buy-online-pickup-in-store (BOPIS) solution Flybuy, getting this automated and streamlined order-ahead and pickup program in place prior to the holidays. Within weeks of going live chain-wide with Flybuy Pickup, JOANN has consistently seen wait times under a minute, with over 80% of all customers nationwide waiting less than three minutes for their order. Customer feedback for the Flybuy program is excellent, with an average customer rating of 4.87/5 stars (across ~1,000 ratings/day).

The upcoming Albertson's pickup lockers join other efforts to make online grocery ordering more convenient for shoppers, like location-based predictive arrival times. "Lowes Foods and other grocers are working with Radius Networks’ Flybuy pickup curbside solution to alert the retailer when a customer is on the way to pick up an order and when they arrive."

Giant Eagle is using a location tracking platform that optimizes contactless curbside pickup. The number of shops using technology similar to that of Radius Networks, to speed up curbside fulfillment is likely to grow rapidly. Curbside pickup is cheaper for customers than delivery but offers similar savings in time and a reduction of health risks.

Newk’s partnered with Flybuy for curbside pickup. Newk’s can observe how close a customer is to the restaurant and keep employees from constantly looking out the window to see if a guest is approaching. The service alerts staff when they’re a mile out, .1 miles out. “It’s kind of our answer to the drive thru,” Clock says. Newk’s has only three pickup windows and two full drive thrus.

Giant Eagle can significantly decrease wait times and help associates work more efficiently with Flybuy Pickup. Flybuy's real-time information enables store associates to properly prioritize curbside order fulfillment and have an order ready as soon as a customer arrives.