Introducing Voice & Text Check-in

We’re excited to introduce Voice & Text Check-in, enhancing the way customers check in. This feature addresses the needs of those who may not want a brand monitoring their location or simply don’t have the app or access to check in via the web when picking up their online orders.

Customers can now call or text the store to connect with a Flybuy Virtual Assistant, who will guide them through the check-in process. Orders will be displayed on the Flybuy Staff Dashboard in the waiting stage, providing your staff with a unified view and empowering them to manage incoming orders more efficiently. This streamlines the process, making it easier for staff to handle all orders the same way and deliver them promptly.

With Voice & Text Check-in, brands can expect to:

• Reduce wait time: Customers can interact with the Flybuy Virtual Assistant to navigate the check-in process, reducing dial-in hold times and significantly reducing overall wait times.
• Maximize Staff Efficiency: Staff can concentrate on their tasks rather than answering calls and routing them to the appropriate team members.
• Enhance Dashboard Visibility: A single view for all orders (including those who do not engage until arrival) simplifies management and enables quicker delivery.

Consider implementing Voice & Text Check-in if:

• Customers order online but call upon arrival.
• During peak seasons and holidays, you experience a high volume of call-in orders and prefer to keep your lines open.
• Your customers value the flexibility of choosing how to check in.

This new check-in method represents a significant step forward, reaching customers where they are and catering to their preferences. By integrating technology into every aspect of the ordering process, we’re automating a traditional method while ensuring that customers who check in via call or text enjoy the same benefits as those who use the app or website. Embrace this opportunity to make the experience seamless for everyone involved.