Leading up to the pandemic, Romulus Restaurant Group, which operates 104 IHOP restaurants, saw their off-premise orders (curbside, pickup, delivery) expand from less than 10% of their business to up to 30%. The franchisee was looking to more effectively manage its communications and handle chargebacks and refunds as their off-premise business continued to grow.
With Flybuy, The Romulus Group was able to gain full insight into the guest’s journey to the restaurant, preparing staff for a perfect and timely handoff with little to no order error. This had a tremendous ripple effect on decreases in food waste, chargebacks, and refunds.
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