With real-time alerts integrated into the Flybuy Dashboard and picking app, Giant Eagle has reduced wait times and improved Team Member coordination.
Washington, DC – October 1, 2024 – Giant Eagle, Inc., a leading national food, fuel and pharmacy retailer, today announced an expanded partnership with Flybuy, an omnichannel location platform, to enhance last-mile delivery and cut delivery driver avoidable wait times by 50 percent or more.
Building on Giant Eagle’s success using Flybuy Pickup for its customers, this extended collaboration will now streamline operations for third-party delivery drivers and offer the same seamless and efficient grocery pickup experience. With real-time alerts integrated into the Flybuy Dashboard and picking app, Giant Eagle has reduced wait times and improved Team Member coordination to provide faster and more reliable service to customers and delivery drivers alike.
Across the industry, the average wait time for grocery delivery drivers to pick up an order is less than 10 minutes, but in some cases, drivers have reported delays that can result in reorders and late delivery for the end customer. Additionally, longer wait times can hinder delivery drivers from maximizing their earning potential since most gig workers are paid by the order, rather than by the hour. Often wait times can be even longer in regions with a limited number of drivers who need to pick up group orders.
Flybuy’s AI-powered location technology helps identify which driver is arriving for specific order(s), drastically improving driver selection and coordination. The seamless communication and instant visibility provided by Flybuy have significantly reduced the wait time for delivery drivers to less than an average of 2.5 minutes. Now, end customers are getting their food faster, and delivery drivers are quickly in and out of the designated curbside pickup parking spots allowing drivers to maximize their earning potential.
"At Giant Eagle, we are always exploring opportunities to increase efficiency and convenience by leveraging cutting-edge technology to enhance the customer experience. Using Flybuy for delivery has helped lower wait times for our guests, building their confidence that their fresh groceries will be delivered quickly and reliably."
"Flybuy has greatly reduced delivery driver wait times, wrong orders, and missed items which directly impacts refunds and repeat business. We are delighted to provide Giant Eagle Team Members with higher fidelity location updates and delivery driver ETA's to facilitate a faster order handoff and further optimize their e-commerce operations."
About Giant Eagle
Giant Eagle, Inc., ranked among the top 50 on Forbes magazine’s largest private corporations list, is one of the nation’s largest food retailers and distributors, with approximately $11.4 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be a leading food, fuel, and pharmacy retailer in the region, with more than 470 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland, and Indiana.
About Flybuy
Flybuy by Radius Networks is the only omnichannel location platform leveraging AI-powered technology to optimize the customer experience for pickup, delivery, drive-thru, dine-in, and loyalty programs—all within a single, seamless solution. When it comes to ordering ahead, every second counts, that’s why the Flybuy platform minimizes wait times and delivers unparalleled accuracy, speed, and efficiency to create the perfect handoff while maximizing the customer lifetime value. Tailored for restaurants, grocery stores, retailers, and hotels, Flybuy’s AI-driven location-based solutions are transforming the industry. Deployed in over 50 countries, and 30,000 locations, Flybuy optimizes millions of order-ahead handoffs across regional, national, and global brands.
