Radius Networks and Apex Order Pickup Solutions team up to provide restaurants and retailers with a frictionless locker pickup experience. The integration provides businesses with visibility into the entire customer or delivery driver’s journey as they drive to the store, enabling them to perfectly time order prep and loading to the locker to minimize order dwell and customer/driver wait times. The solution provides a fast, fresh, and contactless experience for the customer, while maximizing labor efficiency.
Smart lockers have disrupted the space, providing a reliable solution that can provide an efficient order handoff, without adding staff. Additionally, with off-premise orders up and 86% of consumers ordering delivery multiple times a month, many restaurants agree that shelf pickup is not a long-term solution because it contributes to food spoilage and order mistakes. Providing the customer a choice of order fulfillment options is key and being able to execute is crucial to a high-quality customer and staff experience.
Apex Ordering Pickup Solutions saw this need in the market and created lockers with real-time data and unique pickup codes for customers to easily identify their compartment. Integrating location technology to this system enables restaurants and retailers to place the order in the locker at the optimal time to maximize food freshness and maximize locker capacity.
Flybuy Pickup location technology not only accurately predicts the arrival time of the customer, but it can be leveraged for a multitude of solutions, including automatic locker opening upon arrival, providing a code as soon as the customer enters the premise, monitoring food freshness based on when the item entered and exited the locker, and more. When combined with the data from the smart locker, an operator has all the data they need to optimize their off-premises business.
“Online ordering isn’t going anywhere; in fact, mobile ordering grew over 105% over the past year,” says Dan Estrada, Chief Strategy Officer at Radius Networks. “We’re thrilled to partner with Apex Order Pickup Solutions to add this additional pickup channel to our platform to ensure that restaurants and retailers can successfully add lockers as an additional pickup option as they navigate labor shortages, high off-premise order volume and delivery driver backup.”
As long-time technology experts, Apex Order Pickup Solutions was drawn to Flybuy to work together to create an innovative and seamless solution for restaurants and retailers. “Flybuy allows crew members greater visibility to know when an order should be placed in the locker,” says Mike Rizzo, Chief Growth Officer from Apex Order Pickup Solutions. “Customers are given information regarding their order throughout their journey to the store, as well as pickup instructions upon arrival. The crew is aware of the customer’s exact location, can prepare and load orders into a locker to coincide with the customer’s arrival, without having to put labor against curbside delivery or managing the order handoff.
About Flybuy | Radius Networks
Radius Networks is the leading enterprise location technology company and their Flybuy Platform helps companies achieve operational excellence and simplify the guest experience. The Flybuy SaaS platform is leveraged by restaurants, retailers, hospitality, and grocers around the world and includes: Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization; Flybuy Drive-Thru for drive-thru pickup and loyalty automation; Flybuy Tableside for dine-in ordering and table service solutions; and Flybuy Pay for location-based mobile payment facilitation. Radius Networks technology is installed globally in tens of thousands of locations across more than 60 countries.
Apex is a leading global provider of self-serve automated pickup solutions for use in foodservice, retail and b-to-b ecommerce. The Apex Heated Pickup Station was a recipient of the 2019 Kitchen Innovations Award from the National Restaurant Association. Apex contactless order pickup solutions are in use in over 5,000 locations globally. Apex is headquartered in Mason, Ohio. For more information, visit www.apexorderpickup.com.