Ever have orders marked as ‘completed’ by your team, only to have customers still waiting? It happens – a staff member clears an order on the Flybuy Staff Dashboard when they have completed their task, but the customer has not arrived yet. This can interfere with the seamless pickup experience that customers expect.
When an order is marked as ‘complete’, the customer’s location stops updating. This means your team will not get notified when a customer finally arrives, leading to a few awkward scenarios – like a customer showing up without your team knowing, or even worse, getting a ‘thank you for picking up your order’ notification for an order they haven’t picked up. Not only does this lead to confusion, but it also skews reporting.
No need to worry – at Flybuy, we have enhanced the system to make sure this doesn’t happen again. These updates will significantly improve your store’s operations, help your staff manage tasks more efficiently, and maintain the seamless, location-driven pickup experience your customers love:
‘Order Completion By Staff’ Configuration:
New Configurable Option: Clear Orders
Now your staff can ‘clear’ an order from the dashboard without marking it as complete. The order stays active (and the order card will bounce back) until specific backend events occur and the customer receives their order. You’ll notice a design change if you enable staff to ‘clear’ an order from the dashboard. What was known as ‘Complete Order’ is now ‘Clear Order’. This small update reduces confusion and lets your team declutter the dashboard without mistakenly marking the order as complete.
Default View: Complete Orders
Staff can mark the order as complete, once the customers arrives and pick up their order. These orders will then move to the ‘Recent Orders’ section.
Bounce Back Feature:
If you enable staff to clear orders and a team member clears an order from the display screen before the customer arrives, the order cards will automatically ‘bounce back’ to the dashboard when there is a significant order update or a customer state change. This feature helps your staff stay focused on providing a smooth handoff without worrying about losing track or excessive cognitive load. Staff can remove the card if it feels too cluttered, and it will reappear when it matters most.
These Flybuy Pickup enhancements take automation to the next level, delivering a better customer experience and removing unnecessary roadblocks for your staff. If you’re dealing with early closures or your ‘auto fire’ orders aren’t working as they should, we recommend reaching out to your Customer Success Manager to configure the ‘Allow staff to clear order’ setting. It could make a big impact in keeping the pickup customer experiences running like clockwork.
