It is no longer enough to simply offer curbside pickup; customers expect to save time and be offered the same level of service they would receive inside the store. A recent study conducted by Flybuy and Industry Dive found that customers are three times more likely to reorder if they wait less than two minutes …
Maximizing staff efficiency – Key benchmark data on wait times for restaurants, grocery, and retail. See the top-ranking curbside performers in the grocery, retail, and restaurant industry. Learn how to drive off-premise revenue and keep customers coming back. Understand the different technologies you can leverage to improve your off-premise solution. Determine the key driving factors …
NEW 2022 Playbook: Why Customer Wait Times Matter Read More »
By Tim Judkins | Principal Engineer Android 12 Geofences won’t trigger on a pending event unless you ensure the pending event is not immutable. This was a detail that seemed to slip through the cracks and wasn’t updated in Google’s examples and docs (at least not yet!). Apps that target Android 12 (SDK31) must now …
Android 12, PendingIntent Mutability, and Geofences Read More »
By Jeff Baskin | Chief Business Officer Four years ago you would have had a tough time finding a VP/Director of Off-Premise, VP/Director of Delivery Services, or even a Chief Digital Officer at many major retail brands. Now, individuals with these titles are pivotal to the success of every major retailer, grocer, and restaurant chain. …
Four reasons why enhanced off-premise solutions are no longer just a ‘nice to have.’ Read More »
Why First-Arrived-First-Out (FAFO®) is the new way businesses are optimizing their labor, reducing waste, and driving customer retention. By Maie Lee Article Summary BOPIS/BOPC started out as a necessity due to the pandemic. Then it became a lifestyle. Even as the world opens back up and people dine and shop in-person again, industry stats and …
Why First-Arrived-First-Out (FAFO®) is the new way businesses are optimizing their labor, reducing waste, and driving customer retention. By Maie Lee Article Summary Find an easy to use, permanent solution for labor shortage problems Ease the burden on your existing multi-tasking staff Reduce corrections and increase productivity with automated updates and notifications Provide excellent …
By Toby Phimister Should brands continue to invest in technology to enhance their off-premise experience, even after the pandemic? Studies show that consumers across verticals overwhelmingly expect brands to continue offering curbside and in-store pickup long into the future, with a majority of restaurant consumers saying that pickup and delivery are now essential to the …
By Toby Phimister and Jamie Sawyer In 2020, brands across industries were forced to adapt to extraordinary circumstances and find new ways to keep their customers safe while attempting to maintain profitability. This challenge was unprecedented and required many brands to significantly shift their technology roadmap to focus on maximizing off-premise growth. This focus became …
Flybuy’s Executive Vice President of Global Partnerships, Jeff Baskin, recently took part in the third of three Winsight Grocery Business & Incisiv webinars, this one titled, “2020 Grocery Digital Maturity Deep Dive: Commerce Leaders and Best Practices.” Also participating were: Steve Paro, Co-founder and CTO, ShopperKit; Sylvain Perrier, President and CEO, Mercatus; and Amar Mokha, …
3 Best Practices for Grocery Retailers in the Coming Digital Evolution Read More »
By Maura Larson As off-premise business grows, storefronts are seeing a surge in third party delivery orders. Using Flybuy for a quick pickup process for the drivers means fresher product and better service for your customers. For most modern brands, the product you provide is only as good as the service a customer receives. Brands …
Treat Your Delivery Drivers Like Your Customers. It Pays Off. Read More »
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