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Flybuy Drive-Thru

Proven Ways to Bust the Queue and Increase Sales in the Drive-Thru

Servicing customers in the drive-thru lanes is paramount for many Quick Service Restaurant (QSR) and fast casual brands. In fact, for many brands, the large majority of their business comes through the drive-thru lanes, as much as 60-70%. Creating and maintaining a booming drive-thru business is always top of mind for restaurants, but they need …

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curbside pickup

What are the key driving factors for high customer satisfaction?

What keeps customers coming back? A myriad of factors play into this: brand loyalty, product quality, competitive pricing, and so on. But in 2022, customers also expect a flawless omnichannel shopping experience. Whether you are using click and collect or buy online pick up in-store (BOPIS), customers expect the same personalized experience that they would …

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flybuy tablet

What technologies can be leveraged to improve your off-premise solution?

When discussing different solutions for a successful off-premise solution, location technology often comes into the conversation. Many don’t know that there are different kinds of location technology with different levels of accuracy.  What is a geofence? Simply put, a geofence is a virtual perimeter for a real-world geographic area (source). The geofence is a large …

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department store

How can you drive off-premise revenue and keep customers coming back?

Online ordering is here to stay, but shoppers are not abandoning their favorite brick-and-mortar stores. Research shows that omnichannel shopping is rapidly growing, with about 60 to 70 percent of consumers researching and purchasing both in-store and online (source). Stores are juggling many hardships right now, including labor shortages and supply chain issues. Customer retention …

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Who are the top-ranking curbside performers in the grocery, retail, and restaurant industry? We have the answers for you.

It is no longer enough to simply offer curbside pickup; customers expect to save time and be offered the same level of service they would receive inside the store. A recent study conducted by Flybuy and Industry Dive found that customers are three times more likely to reorder if they wait less than two minutes …

Who are the top-ranking curbside performers in the grocery, retail, and restaurant industry? We have the answers for you. Read More »

curbside pickup

NEW 2022 Playbook: Why Customer Wait Times Matter

Maximizing staff efficiency – Key benchmark data on wait times for restaurants, grocery, and retail. See the top-ranking curbside performers in the grocery, retail, and restaurant industry. Learn how to drive off-premise revenue and keep customers coming back. Understand the different technologies you can leverage to improve your off-premise solution. Determine the key driving factors …

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grocery curbside pickup handoff

Four reasons why enhanced off-premise solutions are no longer just a ‘nice to have.’

By Jeff Baskin | Chief Business Officer Four years ago you would have had a tough time finding a VP/Director of Off-Premise, VP/Director of Delivery Services, or even a Chief Digital Officer at many major retail brands. Now, individuals with these titles are pivotal to the success of every major retailer, grocer, and restaurant chain. …

Four reasons why enhanced off-premise solutions are no longer just a ‘nice to have.’ Read More »

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