Blog Post

curbside pickup

NEW 2022 Playbook: Why Customer Wait Times Matter

Maximizing staff efficiency – Key benchmark data on wait times for restaurants, grocery, and retail. See the top-ranking curbside performers in the grocery, retail, and restaurant industry. Learn how to drive off-premise revenue and keep customers coming back. Understand the different technologies you can leverage to improve your off-premise solution. Determine the key driving factors …

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grocery curbside pickup handoff

Four reasons why enhanced off-premise solutions are no longer just a ‘nice to have.’

By Jeff Baskin | Chief Business Officer Four years ago you would have had a tough time finding a VP/Director of Off-Premise, VP/Director of Delivery Services, or even a Chief Digital Officer at many major retail brands. Now, individuals with these titles are pivotal to the success of every major retailer, grocer, and restaurant chain. …

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restaurant workers wearing face masks

Maximize Labor Efficiency and Save Time Using Flybuy’s First-Arrived-First-Out (FAFO) Approach

By Maie Lee | Director of Corporate Strategy & Organization Development   Article Summary Find an easy to use, permanent solution for labor shortage problems Ease the burden on your existing multi-tasking staff Reduce corrections and increase productivity with automated updates and notifications Provide excellent customer service without hiring more staff Reduce costs, waste, and …

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Flybuy FAQs

By Toby Phimister Should brands continue to invest in technology to enhance their off-premise experience, even after the pandemic? Studies show that consumers across verticals overwhelmingly expect brands to continue offering curbside and in-store pickup long into the future, with a majority of restaurant consumers saying that pickup and delivery are now essential to the …

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Flybuy Year in Review

By Toby Phimister and Jamie Sawyer In 2020, brands across industries were forced to adapt to extraordinary circumstances and find new ways to keep their customers safe while attempting to maintain profitability. This challenge was unprecedented and required many brands to significantly shift their technology roadmap to focus on maximizing off-premise growth. This focus became …

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grocery store

3 Best Practices for Grocery Retailers in the Coming Digital Evolution

Flybuy’s Executive Vice President of Global Partnerships, Jeff Baskin, recently took part in the third of three Winsight Grocery Business & Incisiv webinars, this one titled, “2020 Grocery Digital Maturity Deep Dive: Commerce Leaders and Best Practices.” Also participating were: Steve Paro, Co-founder and CTO, ShopperKit; Sylvain Perrier, President and CEO, Mercatus; and Amar Mokha, …

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Treat Your Delivery Drivers Like Your Customers. It Pays Off.

By Maura Larson As off-premise business grows, storefronts are seeing a surge in third party delivery orders.  Using Flybuy for a quick pickup process for the drivers means fresher product and better service for your customers. For most modern brands, the product you provide is only as good as the service a customer receives. Brands …

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3 Ways to Prioritize the Last Mile for Profitability

Flybuy’s Executive Vice President of Global Partnerships, Jeff Baskin, recently took part in the second of three Winsight Grocery & Incisiv webinars, titled, “2020 Grocery Digital Maturity Deep Dive: The Last Mile Imperative.” On the panel with Jeff were: Steve Paro, Co-founder and CTO, ShopperKit; Mark Fairhurst, Vice President Marketing, Mercatus; and Gaurav Pant, Co-founder and …

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