El Pollo Loco leverages Flybuy to combat long wait times
97/100
customer satisfaction ratings
52%
decrease in wait time
CHALLENGE
During the pandemic, El Pollo Loco needed a quick expansion of ordering options to handle the ongoing demand from customers who were getting frustrated waiting in long lines, sometimes abandoning the line and deciding to go elsewhere.
SOLUTION
Flybuy opened up additional pickup channels for El Pollo Loco, enabling their guests to have a frictionless customer experience. Flybuy integrated directly with their point-of-sale system as well as their kitchen display system so employees wouldn’t have to add any new devices into their operations.

RESULTS
Flybuy reduced wait times and opened an effective new order channel for El Pollo Loco.
97/100
customer satisfaction ratings
52%
decrease in wait time
22%
order volume increase

