el pollo loco

El Pollo Loco leverages Flybuy to combat long wait times

97/100

customer satisfaction ratings

52%

decrease in wait time

CHALLENGE

During the pandemic, El Pollo Loco needed a quick expansion of ordering options to handle the ongoing demand from customers who were getting frustrated waiting in long lines, sometimes abandoning the line and deciding to go elsewhere. 

SOLUTION

Flybuy opened up additional pickup channels for El Pollo Loco, enabling their guests to have a frictionless customer experience. Flybuy integrated directly with their point-of-sale system as well as their kitchen display system so employees wouldn’t have to add any new devices into their operations. 

restaurant curbside pickup

RESULTS

Flybuy reduced wait times and opened an effective new order channel for El Pollo Loco.

97/100

customer satisfaction ratings

52%

decrease in wait time

22%

order volume increase

“We worked hard to get this rolled out quickly, and honestly it’s amazing. You order, you get to the restaurant, and your food is brought out to you within 2 minutes. It’s mainstream now. You see it in retail, you see it in restaurants. It’s a means of doing business. It is the new normal.”
Andrew Rebhun
Andrew Rebhun
VP Digital Officer

View Flybuy Demo