By Rebecca McFarland
Radius Networks launches Curbside Service, a new product within the Radius Networks Customer Location Platform, designed to automate and streamline the curbside experience for customers, staff, and delivery drivers. With this innovative technology, an entire parking lot can be transformed into serviceable spaces for food delivery.
The easily-installed system leverages Radius Networks’ proprietary wireless location system and ordering apps on the customer’s mobile device to determine the location of a customer within the parking lot. To perfectly time the food readiness with the arrival of the customer, the Radius Networks system triggers the restaurant staff when the customer is within a certain radius of the restaurant, upon entrance to the property, and when they have settled in a parking spot. Food is then brought out fast and fresh to the exact location of the customer.
“In the past we have designated specific curbside/pick-up parking spots, but it consumes prime parking spots, is confusing for the customers, and limits the number of customers and delivery drivers that can use the system at one time,” said District Taco CEO Osiris Hoil. “By turning our parking lot into a serviceable area, we see an increase in repeat customers and substantially less lines and crowding in-store during peak times of the day.”
The Radius Networks Customer Location Platform is currently installed in more than 6,000 locations worldwide, a footprint that is expected to double in the next year. Restaurants, casinos, hotels, and other retail and hospitality venues leverage the product to improve the customer and staff experience, increase order throughput, capture insightful customer analytics, and boost per customer and overall store revenue. Curbside Service is offered as an expansion to the Radius Networks Customer Location Platform, which includes capabilities for indoor and outdoor table service, robust location-dependent order routing, drive-thru pickup, and proximity engagement.
“Our Table Service customers are loving the benefits of our location-aware technology and are eager to expand this outside,” said Radius Networks Chief Strategy Officer Dan Estrada. “With the increasing demand for innovation in drive-thru, curbside, and pick-up counters, Curbside Service gives customers a convenient, comfortable, and speedy experience when on-the-go.”
About Radius Networks: Radius Networks helps companies locate and engage their customers, and is the leading provider of proximity technology solutions used by sports and entertainment venues, major retailers, restaurant chains, and mobile app developers. The Radius Networks solutions help businesses improve the customer experience, further understand behaviors, and drive incremental revenue.
Contact: To learn more about Curbside Service, visit radiusnetworks.com or contact hello(at)radiusnetworks(dot)com.